Provider Success Manager

Provider Success Manager

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

As a Provider Success Manager (Territory Manager), you'll serve as the primary relationship owner and operational liaison for our valued provider network partners. This role is instrumental in driving provider satisfaction, retention, and performance by ensuring seamless day-to-day collaboration, issue resolution, and strategic alignment with our broader organizational goals. You'll be the trusted face of our organization for providers, building strong partnerships that grow with us.

Reporting to Director of Network Success, your experience and success at healthcare startups, provider organizations, or consultancies have equipped you with a deep understanding of what it takes to build and maintain successful provider relationships. Now, you're eager to leverage your detail-oriented and highly organized skill set to tackle new challenges in a dynamic, fast-paced environment with significant growth potential.

Location: Hybrid | Dallas, TX, Chicago, IL, New York or DC | Travel Required

Responsibilities

• Act as the main point of contact for provider clinical and administrative teams.
• Build strong, long-term relationships through regular check-ins and on-site visits.
• Oversee onboarding and ensure a seamless transition into ongoing partnership.
• Resolve day-to-day issues quickly and efficiently by partnering cross-functionally.
• Develop strategies to enhance provider satisfaction, retention, and performance.
• Identify opportunities to improve utilization, streamline operations, and grow revenue.
• Use insights from provider interactions to inform internal product and service improvements.
• Work cross-functionally with care, claims, product, and marketing teams to ensure provider needs are met.
• Share feedback to improve tools, workflows, and engagement approaches.
• Maintain accurate records in CRM and support engagement campaigns targeting providers.

Requirements

• Bachelor's degree required
• Experience interacting directly with surgeons specifically, and additionally with key executives within the organizational structure of our provider agreements.
• 3+ years of job-related experience in a client (provider) relationship development role
• Direct experience handling portfolios consisting of multiple physician practices, Ambulatory Surgery Centers and Hospitals of differing sized and demographics
• Ability to engage interpersonally with all levels within an organization, including C-suite
• Process-driven and strong analytical skills and insights
• Strong leadership and influence management skills, ability to motivate team members to support client portfolios
• Ability to thrive in a matrixed organizational structure
• Motivated team player with a positive collaborative attitude
• Ability to work in fast-paced, start-up like environment
• Excellent verbal and written communication skills

Preferred Qualifications:

• Sales Technology & CRM Proficiency: Skilled in using sales tools to manage relationships, track performance, and drive network growth.
• Service-Oriented: Demonstrates a generous, go-above-and-beyond approach in interactions with colleagues and stakeholders.
• Resourceful & Tenacious: Persistently pursues success with a creative and resilient mindset, turning challenges into opportunities.
• Relationship Builder: Fosters meaningful connections with others through curiosity, active listening, and insightful questioning.
• Urgency & Energy: Responds quickly to business needs, thriving in fast-paced environments while infusing engagement with high energy and a positive outlook.
• Proactive & Demonstrate GRIT: Continuously seeks improvement, embraces feedback, and demonstrates perseverance in achieving goals.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.