User Research & Insights Coordinator

User Research & Insights Coordinator

Location: Radnor, PA

Onsite Flexibility: Hybrid — typically 1 day in office per week

Contract Details

• Position Type: Contract
• Contract Duration: 6 months (with potential for extension)
• Start: June 29, 2026 (or sooner)
• Pay Rate: $63.43–$70.90 / Hour (USD)
• Shift / Schedule: Monday–Friday, 9 AM – 5 PM EST
• Hours: 40 hrs/week
• Temp-to-Hire: No
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The UX/UR Chapter is supporting the client's CX transformation and contributing to the client's broader global AI transformation. The client is one of the largest U.S. suppliers of industrial gases, safety products, and related services. We are seeking an intermediate User Research & Insights Coordinator to provide hands-on support across user research execution, research operations, and insight management. This role will work closely with the Lead User Researcher and Senior User Researcher to help plan, organize, conduct, and document research that informs digital product and service experiences.

The ideal candidate is organized, detail-oriented, comfortable working with research data, and interested in helping build a more mature research practice. This person will help move research from raw data into structured, searchable, and stakeholder-ready insights. A key part of the role will include maintaining research documentation, supporting participant coordination, organizing findings in Dovetail, and helping ensure research data is handled securely and consistently.

This is a strong opportunity for someone who wants to grow in UX research, research operations, and insights management while contributing to customer and associate experiences across eCommerce, point-of-sale, onboarding, internal tools, and AI-enabled products.

Key Responsibilities

• Coordinate research logistics, including participant recruiting, screening, scheduling, and session preparation.
• Prepare research materials such as discussion guides, test plans, surveys, screeners, and note-taking templates.
• Capture detailed notes and observations during interviews, usability tests, workshops, and research readouts.
• Organize raw research data into clear, structured inputs for synthesis, reporting, and future reuse.
• Maintain research repository hygiene in Dovetail, including tagging, taxonomy updates, study organization, and data quality checks.
• Support short-turnaround usability tests, surveys, and tactical research studies.
• Contribute to research documentation, including summaries, journey maps, persona updates, and insight libraries.
• Help ensure research data is handled according to privacy, accessibility, and ethical research standards.
• Track research activities, workflows, and outcomes in Jira or similar project management tools.
• Act as a secondary researcher when needed, supporting interviews, usability sessions, and synthesis activities.

Required Skills

• Strong organizational skills, attention to detail, and ability to manage multiple workstreams.
• Working knowledge of UX research methods, including interviews, surveys, usability testing, and synthesis.
• Experience coordinating research logistics, participant scheduling, documentation, or study operations.
• Comfortable working with research data, notes, transcripts, tags, repositories, spreadsheets, and documentation.
• Familiarity with tools such as Dovetail, UserTesting, Miro, FigJam, Google Meet, Excel, Google Sheets, Jira, or similar platforms.
• Strong written and verbal communication skills.
• Able to collaborate effectively with researchers, designers, product managers, and business stakeholders.
• Proactive, reliable, and comfortable identifying process gaps or operational needs with limited direction.
• Ability to manage multiple tasks, track workflows, and support research operations improvements.
• Comfortable collaborating in a hybrid/remote environment.
• Able to share examples that demonstrate research support, documentation, data organization, or repository management.

Preferred Skills

• Experience with taxonomy maintenance, repository hygiene, tagging structures, or knowledge management is highly preferred.
• Prior experience with Dovetail, UserTesting, taxonomy maintenance, repository hygiene, or research knowledge management is strongly preferred.

Required Experience

• 3–5 years of experience in UX research, research operations, insights coordination, knowledge management, or a related field.
• 3–5 years of experience supporting UX research, research operations, insights management, or similar activities, including an understanding of core UX research processes and tools.
• Experience coordinating research logistics and organizing research data.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

A global leader in gases, technologies, and services for industry and healthcare. With a presence in 60 countries and a workforce of 66,300 employees, we serve over 4 million customers and patients worldwide. Join us for a rewarding career where you can contribute to innovative solutions and grow within a collaborative and supportive environment.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-06471 Industry: Data & Analytics

#LI-GTT #LI-Hybrid