Quality Assurance Manager

## Quality Assurance ManagerApply: PA CL Lehigh Valley: Full time: Posted 2 Days Ago: R-100721**Job Description:**Title: Quality Assurance Manager Classification: Exempt Salary: $62,000 Scope of Position · Provide leadership and direction to program staff and ensure integrity of data and file compliance · Oversee and provide analytical overview of day-to-day data processing, quality assurance procedures, and reporting to ensure successful contract benchmarks across programs, satellite sites and special projects. Essential Functions · Work with leadership team and direct staff to ensure effective and efficient data management, service delivery and compliance with federal, state and local policies and procedures · Provide leadership and direction to Quality Assurance staff and conduct staff development as needed · Ensure staff resources are utilized strategically to best reach state and local performance goals · Serve as primary point of contact for contracted database services, maintenance and development · Analyze performance, and compile and submit both internal database and CWDS reports for the funding agency and EDSI; develop quality improvement plans when necessary · Develop continuous improvement on process flows and program documentation to align with program development, as well as identify strategies for innovative services at PA CareerLink Lehigh Valley · Enter, edit and retrieve data in appropriate tracking and databases, and perform data reconciliation to ensure accuracy and prepare reports related to program activities · Manage the development of new project reports and modification of current reports as needed · Ensure data entry in systems of record is timely and accurate · Partner with management team in providing measurable reporting and strategies to achieve benchmarks · Assist team leaders with financial reports and monitoring expenditures in relation to training budgets · Facilitate weekly Quality Assurance meetings and attend all other pertinent team meetings · Perform monthly caseload reconciliations for all contract programs · Provide weekly, monthly and yearly performance status reports and review · Communicate areas for improvement based on performance trends and propose processes solutions · Ensure ISO compliance and perform audits as required or necessary · Respond in a timely manner to performance reporting requests from contracting agency and provide monthly program performance tracking reports Other opportunities as available Education and Experience Requirements · Bachelor’s degree or equivalent experience preferred · At least three years of professional experience, including one year of leadership or supervisory experience · Experience in a team-oriented environment · Ability to gather and synthesize information from a wide variety of people and sources · Proficient in Microsoft Office applications, other computer programs and data entry · Must have solid organizational skills, time management skills, be detail oriented and provide accuracy with deadline-sensitive goals and objectives · A valid driver’s license and clean driving record requiredEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr