Practice Manager

GENERAL SUMMARY OF DUTIES: Responsible for the organization and supervision of all administrative and clinical activities for a physician practice with multiple clinics and endoscopy centers. Manages daily clinic and endoscopy operations and delegates work assignments to team members. Coordinates and oversees daily schedules, patient flow and customer service for all physician clinics and endoscopy centers within scope.REPORTS TO: Regional Practice DirectorRESPONSIBILITIESDuties include but are not limited to:Effectively displays and provides leadership to all staff and providers in a busy clinic and endoscopy settingManages the day-to-day operations of physician clinics and endoscopy centers; identifies, analyzes, and resolves daily workflow issuesManages the recruiting, hiring, development, and evaluation of all clinical and non-clinical staffEnsures locations are appropriately staffed during all clinical and non-clinical hours; manages staff overtime to the needs of the clinics and endoscopy centersManages physician schedules for multiple locations and visit typesMonitors and manages the financial health of and contributions to United DigestiveChampions relationship with physicians; conducts quarterly physician meetingsEvaluates key performance indicators and financial metrics to drive decision makingAbides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient informationEnsures all accreditation, CMS, and life/safety requirements are met and maintainedEnsures all applicable procedures are scheduled in affiliated endoscopy suitesEnsures all applicable ancillary services are scheduled within the practiceEnsures requests for information and record releases are handled promptly and effectively to guarantee payment on patient accountsInterviews, hires, trains and develops all team membersConducts monthly team meetings to keep all informed of policies and proceduresActs as a communication link between the physicians, administration, clinics and endoscopy suitesEnsures patients are treated courteously by team members and that other visitors are screened and properly directedActs as the formal contact person for referring physicians and patient complaintsOversees and approves ordering and maintenance of all supplies and equipmentResponsible for the acquisition of complete and accurate patient demographic and billing informationBalances patient payments daily; oversees collection of charges for hospital services and ensures that demographics are accurately captured in practice management systemInitiates and oversees marketing activities within local market; develops relationships with key referring physicians and practice managersEnsures mail is opened and processed appropriatelyCompletes any other duties and or special projects as assignedREQUIRED EDUCATION, SKILLS, & EXPERIENCEHigh school diploma or GED required; Bachelors degree preferred, 2-3 years of clinic or endoscopy management experience with a concentration in healthcare policies, procedures, and systems. Manager must be proficient with scheduling, check-in, and medical records management as well as budgeting and inventory control. Manager must also be computer literate and able to operate multiple Microsoft Office applications. Experience with CMS and accreditation requirements preferred.ADDITIONAL SKILLS AND EXPERIENCEManager must be able to:Possess the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respectDisplay a professional outgoing warm and helpful attitudeUnderstand key performance and financial metrics to drive decisionsPossess compassion for dealing with people who are ill and need helpMulti-task many different job needs and prioritize them effectivelyWork under pressure; assess, respond to, and communicate issues in a timely mannerInterpret and apply clinical and non-clinical policies and proceduresPHYSICAL/MENTAL/ENVIRONMENTAL DEMANDSRequires sitting and standing associated with a normal clinic environment; travel within the Metro Atlanta area requiredDRUG FREE WORKPLACEWe are a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.EQUAL OPPORTUNITY EMPLOYERWe are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, gender, color or national origin in its employment practices. #J-18808-Ljbffr United-Digestive