Patient Services Representative

Join to apply for the Patient Services Representative role at Midwest Vision Partners .

The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed. This person will be cross‑trained in all areas of the front desk.

Schedule

Part‑time Schedule: 3 days per week (average of 24‑30 hours).

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify insurance information and patient demographics; work with several medical computer programs.
• Complete patient registration process by reviewing accounts and other compliance‑related documents for completeness and accuracy; obtain and document missing information required for registration.
• Prepare paperwork for patient visits.
• Verify patient benefits and eligibility when needed; collect all necessary co‑pays, deductibles, and co‑insurance as required; respond to questions regarding account status, payment arrangements, and concerns; resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows, and notify the clinical staff of any pertinent information and changes.
• Act as a liaison between patients, guests, back‑office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co‑pays, past‑due balances, and fees; ensuring proper completion of all forms; updating medical records as needed.
• Keep the front desk area and waiting room clean and tidy and restock with necessary supplies.
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned.

Qualifications

• High school diploma or GED.
• Strong verbal and written communication skills.

Desired

• Telephone operator or high call volume experience.

About Midwest Vision Partners. Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco‑based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels. Headquartered in Chicago, our mission is to provide world‑class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1,500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.