Front Desk / Club Concierge @ Newport Beach Country Club ($26 hourly)

Job Details Level: Experienced Location: Newport Beach Country Club - Newport Beach, CA 92660 Salary Range: $26.00 - $26.00 Hourly We believe Newport Beach Country Club is a very special place – for our Members, and made better by our Team Members (employees). We want to work with fun, passionate, hospitality driven people who genuinely care about others. Our culture (made up of our purpose, vision and 3 M’s) is our operating philosophy. Our purpose is to enhance relationships and enrich lives through shared personal experiences and connections. Our vision is to be the standard for the next generation of Club, where relationships elevate experiences and where tradition meets the future. 3 M’s Members First – The members are our top priority and we anticipate their needs because we make every effort to build a rapport with our members to get to know them. Make Improvements – We take initiative to make things better. Status quo hold us back - we are empowered to refine. Model Operations – We present and maintain the club facilities in “like new” condition. We always look our best and provide exemplary service. Are you aligned with our Club culture? Are you someone who genuinely cares about people and enjoys building relationships with them? Do you find yourself looking for ways to make things better? Are you frequently trying to make other people smile? Do you want to work at a place where culture matters? Do you want to be the best? If you are ready to be the STANDARD, please continue reading. Position We are seeking a friendly, professional, and highly organized Club Concierge to serve as a welcoming presence for our Members and guests. This role is ideal for someone who enjoys creating exceptional experiences, building relationships, and ensuring every interaction reflects the Club's commitment to outstanding hospitality. As the first point of contact for many Member interactions, the Club Concierge will assist with daily front desk operations, answer questions, coordinate requests, and provide administrative support while delivering a warm and personalized experience. Essential Responsibilities Welcome Members and guests in a professional, friendly, and engaging manner Answer and direct incoming phone calls Assist Members with reservations, inquiries, and general Club information Manage incoming and outgoing correspondence and communications Support Member events and Club activities through administrative coordination Maintain accurate Member records and assist with database updates Handle front desk transactions and basic administrative tasks Coordinate with various departments to ensure seamless Member service Create and update Club communications, digital signage, etc. Assist with special projects and Member engagement initiatives Ensure the reception and lobby areas remain organized, welcoming, and professional Qualifications Previous experience in hospitality, concierge, front desk, hotel, private club, or customer service environments preferred Exceptional interpersonal and communication skills Strong attention to detail and organizational abilities Ability to maintain professionalism and confidentiality Comfortable multitasking in a fast-paced environment Proficient with Microsoft Office applications Experience with Canva strongly preferred Experience with member management or reservation systems is a plus Must be available Full-Time | Tuesday–Friday | 8:30 AM – 5:00 PM What We're Looking For Naturally enjoys helping people Creates positive first impressions Takes ownership and follows through on commitments Communicates professionally and confidently Demonstrates a genuine passion for hospitality Thrives in a team-oriented environment Physical Requirements Ability to sit, stand, and walk throughout the workday Ability to move throughout the Club to assist Members and coordinate with departments Ability to lift and carry up to 20 pounds occasionally Ability to operate standard office equipment Why Newport Beach Country Club? At Newport Beach Country Club, we are guided by our commitment to: Members First Make Improvements Model Operations We offer a positive team culture, opportunities for growth, and the chance to work in one of Southern California's premier private club environments while making a meaningful impact on the Member experience every day. Newport Beach Country Club is an equal opportunity and e-Verify employer. #J-18808-Ljbffr Balboa Bay Resort & Club