Digital Engineering Senior Manager - Epic/Patient Experience

City/State:
Elmsford, New York
Grant Funded:
No
Department:
IT - Digital Engineering
Work Shift:
Day
Work Days:
MON-FRI
Scheduled Hours:
8:30 PM-5 AM
Scheduled Daily Hours:
7.5 HOURS
Pay Range:
$156,000.00-$195,000.00

Digital Engineering Senior Manager - Epic/Patient Experience

The Digital Engineering Senior Manager-Epic/Patient Experience leads one or more Digital Engineering teams responsible for designing, building, testing, releasing, and transitioning digital healthcare solutions across Epic and non-Epic platforms that deliver measurable value to patients, clinicians, caregivers, and operational users. Operating within an Agile product delivery model, this role is accountable for engineering execution, quality outcomes, team leadership, delivery predictability, and continuous improvement. This role ensures alignment with enterprise architecture standards, Digital Engineering capabilities, and operating model practices while driving delivery across the full product lifecycle-from technical feasibility and design through build, testing, release, and transition to support. This role partners closely with Product, UX, Architecture, QA, Data, Infrastructure, Cybersecurity, and platform teams to ensure solutions are scalable, secure, compliant, and operationally ready.

The ideal candidate has experience with Epic and broader digital health technologies and is passionate about delivering a unified, user and patient-centered digital experience.

Responsibilities:

Strategy

• Execute Digital Engineering strategy aligned to roadmaps, capability models, and Agile operating principles.
• Translate enterprise and Digital priorities into team plans, capacity forecasts, and delivery commitments.
• Drive alignment between engineering execution and patient/user value outcomes.
• Contribute to roadmap planning, prioritization, and delivery sequencing.

Engineering Delivery (Build, Test, Release, Transition)

• Support Agile delivery across design, build, test, deploy, and transition-to-support phases.
• Ensure solutions meet functional and non-functional requirements including performance, security, usability, and accessibility.
• Oversee development, integration, and testing activities across Epic and non-Epic platforms.
• Ensure release readiness, operational stability, compliance, and knowledge transfer.
• Support production validation, stabilization, and transition to support with documentation and runbooks
• Manage technical risks, dependencies, and feasibility considerations

Quality Engineering & Release Readiness

• Partner with QA and Test Engineering to embed quality throughout the product lifecycle.
• Ensure functional, regression, user acceptance, and non-functional testing activities are completed.
• Drive adoption of automation, QA frameworks, and quality metrics.
• Monitor defect trends, release stability, test coverage, and production readiness.

Agile & DevOps Integration

• Enable and support self-organizing teams through servant leadership and continuous improvement practices.
• Monitor and support sprint commitments, delivery metrics, capacity planning, and resource allocation.
• Collaborate with Product, UX, Architecture, Deployment, Managed Services, and Technology teams.
• Collaborate and support Agile Center of Excellence
• Align delivery to operating model phases
• Promote DevOps and support operational readiness, runbooks, documentation, and transition-to-support activities
• Drive continuous improvement in tools, processes, practices and capability maturity

Leadership & Team Management

• Coach, and develop engineering staff, consultants, and vendors with the Agile framework.
• Build high-performing teams through individual development, mentoring, skills development, and career planning.
• Foster a culture of accountability, innovation, collaboration, continuous learning, and patient focus.

Requirements:

Education

• Bachelor's degree in Information Systems, Computer Science, Engineering, Health Informatics, or a related field; or equivalent experience.

Experience

• 7-8 years of experience in digital engineering, software development, application delivery, healthcare technology, or related technical disciplines.
• 4+ years of experience working in Epic Application modules, particularly Digital such as MyChart, Ambulatory, ClinDoc, Cadence, Care Companion, Provider Finder, Hello World, Chart with Art (digital scribe), etc.
• Experience delivering patient-facing, clinician-facing, Epic, and digital healthcare solutions.
• 2+ years of leadership experience managing Agile engineering teams.
• Experience collaborating across architecture, QA, operations, infrastructure, cybersecurity, and product teams.
• Experience working in regulated healthcare environments and supporting compliance requirements.

Skills & Expertise

• Agile delivery, Scrum, Kanban, servant leadership, and continuous improvement.
• Digital product engineering, application delivery, integration, and release management.
• Healthcare workflows, patient journeys, HIPAA, PHI, accessibility, and compliance awareness.
• Application configuration and software development, with emphasis on Epic
• Healthcare workflows and clinical systems , with emphasis on Epic
• Quality engineering, test automation, CI/CD, DevOps concepts, and release readiness.
• Data-driven decision making, risk management, and operational excellence.

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Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.