QA Manager

Job Summary: The QA Manager leads the site Quality Assurance function and maintains the effective execution and continuous improvement of ACS Manufacturing’s Quality Management System (QMS). Reporting to the Corporate Director of Quality, this position works across departments and; as needed, across ACS locations to ensure products, processes, inspections, and records meet customer, internal, regulatory, certification, and ISO 9001 requirements. The QA Manager provides day-to-day leadership to QA personnel, supports production and customer requirements, and drives timely investigation and resolution of quality concerns.

Essential Functions and Responsibilities

Quality Management System and Compliance

• Ensure site execution of the corporate QMS that conforms to customer, internal, ISO 9001, product-certification, and applicable regulatory requirements.
• Maintain and improve company quality procedures, standards, specifications, work instructions, forms, and records.
• Ensure that site inspection records are timely and complete.
• Maintain and improve inspection and test procedures, acceptance criteria, and associated quality records.
• Maintain the site measurement equipment calibration program and related records.
• Administer site processes for nonconforming material and material discrepancies, including identification, control, documentation, review, and disposition.
• Support compliance with applicable product requirements and certifications, including UL, Intertek, and similar certifications and/or regulatory entities.

Team Leadership and Department Administration

• Lead, coach, and develop the Quality Inspector team; establish expectations, assign work, monitor results, and maintain appropriate departmental documentation.
• Conduct performance evaluations and address performance or conduct concerns in coordination with Human Resources and leadership.
• Participate in recruiting, selection, onboarding, training, corrective action, promotion, and separation decisions in accordance with established approval processes.
• Develop and deliver training on QA functions, quality principles, the corporate QMS, ISO 9001, problem solving, and continuous improvement methods.
• Perform inspections when QA staff are unavailable during extended or critical periods.
• Promote and recognize quality achievements and measurable performance improvements.

Process Control and Continuous Improvement

• Monitor, measure, and review internal processes that affect product quality and QMS performance.
• Translate customer specifications and requirements into effective inspection and quality-control processes.
• Analyze quality data and publish accurate, timely reports against established standards, objectives, and goals.
• Support robust, error-resistant production processes and the development of a lean manufacturing culture.
• Lead or participate in continuous improvement initiatives and facilitate sustainable QMS and process changes.

Inspection, Investigation, and Corrective Action

• Audit and inspect supplier-provided or customer-provided materials, as required, to verify quality, form, fit, function, and conformance before use.
• Investigate manufacturing quality concerns and develop practical solutions in cooperation with Manufacturing, Engineering, and other departments.
• Support the investigation, documentation, implementation, and verification of site corrective actions.
• Investigate and resolve customer quality issues and complaints through structured problem solving and documented follow-up.

Cross-Functional and Customer Coordination

• Remain informed of customer changes and job-specific requirements and communicate their quality implications to affected teams.
• Partner with Engineering, Scheduling, Project Management, Manufacturing, and other functions to plan customer job launches and execution strategies that support quality and delivery requirements.
• Collaborate with QA leaders at other ACS locations to establish quality objectives, align practices, and share lessons learned.
• Maintain the confidentiality of employee, customer, supplier, and company information.
• Comply with company policies, safety requirements, and applicable procedures.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in quality management, engineering, science, technology, manufacturing, business, or a related field, or an equivalent combination of education and relevant experience.
• At least three years of quality assurance or quality control experience, preferably in a manufacturing environment.
• At least two years of supervisory or management experience.
• Working knowledge of ISO 9001 requirements, quality-management systems, inspection methods, and corrective action practices.
• Ability to read and interpret fabrication drawings, engineering drawings, specifications, acceptance criteria, and customer requirements.
• Proficiency with Microsoft Office applications and Adobe Acrobat.
• Strong leadership, communication, organization, analytical, decision-making, and problem-solving skills.
• Ability to manage multiple priorities and adjust to changing production, customer, and operational requirements.

Preferred Qualifications

• Six Sigma or Lean Manufacturing training or certification.
• Experience with Visio, SolidWorks, or SolidWorks Reader.
• Knowledge of AWS D1.1.
• Working knowledge of the National Electrical Code (NEC).
• Experience supporting UL, Intertek, or comparable product-certification requirements.

Working Conditions and Physical Requirements

Environment: Frequent work in manufacturing areas with exposure to moving mechanical parts, fumes or airborne particles, vibration, temperature variation, outdoor conditions, and potentially loud noise. Required personal protective equipment must be worn in designated areas.

Physical Requirements: Regular standing, walking, bending, kneeling, climbing, and movement through manufacturing areas to conduct or oversee inspections. Work may require access to elevated areas or confined spaces and the ability to safely lift or move up to [verified weight] pounds, with or without reasonable accommodation.

Schedule: This position generally works during normal business hours but may require early mornings, evenings, weekends, extended hours, or support across shifts based on production, audit, customer, or operational needs.

Travel: Occasional local and overnight travel may be required to support other ACS facilities, customers, suppliers, audits, training, or quality-related business needs.

Reasonable Accommodation

The physical demands and work-environment characteristics described in this job description represent those required to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Employment Disclaimer

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may change at any time with or without notice. This document does not constitute a contract of employment. Employment with ACS Manufacturing is at-will and may be terminated by either the employee or the company at any time, with or without cause or notice, subject to applicable law.

Equal Opportunity Employer Statement

ACS Manufacturing LLC. is an Equal Opportunity Employer. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs without regard to any status protected under federal, state, or local law.