Branch Manager 2

Job Description

Job Description

Description:

Join Our Team at MTC Federal Credit Union!

At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness. We are currently seeking a dynamic Branch Manager II to join our team and help drive our mission forward. 

About the Role

Join MTC Federal Credit Union – Lead, Grow, and Make an Impact

At MTC Federal Credit Union, we’re committed to delivering exceptional service while helping our members achieve financial wellness. We’re looking for a Branch Manager II to lead a high-performing team, drive results, and create meaningful member experiences.

If you’re a strong leader who thrives in a service-driven environment—we’d love to connect.

Key Responsibilities:

• Lead, coach, and develop branch staff to achieve sales and service goals 

• Deliver outstanding member service while identifying opportunities to expand relationships

• Support financial wellness initiatives through coaching, education, and member engagement

• Oversee branch operations and ensure compliance with policies and procedures 

• Monitor performance, prepare reports, and communicate results to leadership 

• Resolve member and operational issues effectively and professionally

• Promote credit union products, services, and community engagement initiatives 

• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the        Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control 

What We’re Looking For:

• Proven leadership experience in banking, credit union, or financial services

• Strong coaching and team development skills

• Experience managing branch operations and driving performance metrics

• Ability to build relationships with members and the community

• Knowledge of consumer lending and financial products/services

• Strong problem-solving and decision-making skills

What Success Looks Like:

In this role, success is defined by both team performance and member impact. You will:

• Consistently meet or exceed branch sales and service goals

• Build a strong, engaged team through coaching, development, and accountability

• Create a positive member experience that drives satisfaction and retention

• Maintain efficient, compliant branch operations with minimal errors or losses

• Strengthen existing member relationships while growing new business opportunities

• Successfully implement promotions and product initiatives at the branch level

• Foster a culture focused on financial wellness and member education

Why Join Us?

• Opportunity to lead and grow a high-impact branch 

• Collaborative, team-oriented culture 

• Focus on employee development and career growth 

• Make a meaningful difference in members’ financial lives

About MTC Federal Credit Union: MTC Federal Credit Union is built on the principles of dedication and perseverance. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day-to-day decision-making.

Core Values:

• Accountability: We believe that accountability builds trust, which is the foundation of everything we do. Our team members embrace this value by delivering promises, seeking solutions, and taking the initiative when challenges arise  

• Respect: Respect is at the heart of every interaction at MTC Federal. We value engaged listening and treating everyone with fairness and dignity, members, teammates, and community partners alike 

• Hard Work: We work hard because we know our members work hard—and they deserve a team that goes the extra mile. Hard work at MTC Federal isn’t about clocking hours; it’s about focus, follow-through, and a willingness to roll up our sleeves to get the job done 

• Passion: Passion drives everything we do. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work 

• Genuineness: Being genuine means bringing your authentic self to every interaction, every day. We pride ourselves on building meaningful connections with our members and each other through honesty, sincerity, and empathy 

Perks:

• Competitive paid time off & holidays

• Vision insurance

• Dental insurance

• Health insurance

• 401(k) matching & discretionary contribution

• 401(k)

• Disability insurance

• Paid holidays

• Career advancement opportunity

• Competitive base pay and incentive plan

• And more!

EXPERIENCE: 3-5 years of similar or related experience

EDUCATION: (1) A two-year college degree, or (2) a completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program

PHYSICAL REQUIREMENTS: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50lbs.