System Administrator

Position Summary The Systems Administrator is a hybrid position responsible for supporting and maintaining the organization’s technology systems, infrastructure, and cybersecurity operations to ensure staff can work effectively both onsite and remotely. This role provides technical support across the organization while supporting the administration of Microsoft 365, endpoint management, servers, networking, and security systems. This position requires strong technical troubleshooting skills, excellent customer service, clear communication, and the ability to manage a wide variety of technology responsibilities in a small-team environment. Because our work supports survivors of sexual violence, the ideal candidate will value empathy, professionalism, confidentiality, and a mission-driven approach to supporting staff and organizational operations. Essential Duties And Responsibilities Technical Support & End User Services Provide timely, professional, and customer-focused technical support to staff both onsite and remotely. Troubleshoot hardware, software, account access, connectivity, printing, mobile devices, and related technology issues. Support onboarding and offboarding processes, including account setup, device deployment, permissions, and technology orientation. Communicate clearly with technical and non-technical staff regarding support requests, outages, updates, and technology changes. Systems Administration & Infrastructure Support the administration, maintenance, monitoring, and troubleshooting of the organization’s technology infrastructure, including servers, networking, cloud services, and endpoint systems. Support administration of Microsoft 365 services, identity and access management, endpoint management, email systems, collaboration platforms, and related technologies. Perform routine system updates, patching, account maintenance, configuration changes, and technology deployments. Support backup, disaster recovery, business continuity, and system documentation efforts. Cybersecurity & Compliance Maintain the security, stability, and integrity of organizational systems and data. Support cybersecurity initiatives including endpoint protection, vulnerability remediation, security awareness efforts, access management, and incident response activities. Follow organizational security policies, procedures, and confidentiality requirements when handling systems and information. Collaboration & Organizational Support Work collaboratively with the IT Director and organizational staff to support daily operations, projects, and long-term technology initiatives. Maintain accurate technical documentation, inventory records, and support logs. Research, recommend, and help implement technology improvements and operational efficiencies. Participate in meetings, trainings, and professional development activities as needed. Perform other duties as assigned. Qualifications Required Qualifications Associate’s degree in Information Technology, Computer Science, or related field; equivalent work experience may be considered. Experience supporting and troubleshooting Windows desktop and laptop environments in a business setting. Experience supporting Microsoft 365 environments, including user administration, email, and endpoint management. Working knowledge of networking, system administration, cybersecurity, and backup/recovery concepts. Strong customer service and communication skills with the ability to support technical and non-technical users professionally and patiently. Ability to manage multiple priorities and work independently in a small-team environment. Ability to adapt to changing organizational and technology needs in a small-team environment. Strong organizational skills, attention to detail, and commitment to maintaining confidentiality and security standards. Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. Experience with cloud and on-premises infrastructure administration. Experience with identity and access management, endpoint security platforms, and cybersecurity best practices. Experience supporting hybrid or remote work environments. Experience working in nonprofit or mission-driven organizations preferred. Appreciation for the mission of organizations supporting survivors and vulnerable populations. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. Ability to interpret bar and line graph data. Reasoning Ability Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Additional Requirements Accept and abide by the mission and core values of Respect Together. Complete a Pennsylvania rape crisis center sexual assault victim counselor training within your first year of employment, if not already completed in the past 3 years. Must possess a valid Pennsylvania driver’s license, insurance, and reliable vehicle. Certificates, Licenses, Registrations None Required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will have sedentary work that primarily involves an individual remaining in a stationary position. The employee may occasionally be required to move/transport objects up to 40 pounds. The person in this position needs to occasionally move about and may need to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Other Duties As Required The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including but not limited to work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. Who We Are Founded in 1975, Respect Together unites all elements of our work under one name with a continued commitment to our long-standing mission of preventing and ending sexual abuse, assault, and harassment. Respect Together’s main divisions are the National Sexual Violence Resource Center (NSVRC) and The Pennsylvania Coalition to Advance Respect (PCAR). Collectively, we are working together to create a culture in the United States – and beyond – that values and upholds all people being treated with respect and free from all forms of sexual violence and oppression. Nsvrc Identifies, develops, and disseminates resources regarding all aspects of sexual violence prevention and intervention. NSVRC is the leading nonprofit in providing information and tools to prevent and respond to sexual violence. Translates research and trends into best practices that help individuals, communities and service providers achieve real and lasting change. Works with the media to promote informed reporting. Pcar Partners with a network of rape crisis programs to bring help, hope, and healing around issues of sexual violence to the Commonwealth of Pennsylvania. Assures that communities have access to quality victim services and prevention education by providing funding, training, materials, and assistance to a network of rape crisis centers that serve all of Pennsylvania’s 67 counties. Provides resources and training on sexual assault-related issues to professionals across PA. Promotes public policies that provide protections and services to victims of sexual violence, hold offenders accountable, enhances community safety, and works with media to increase public awareness, access to accurate information, and ethical reporting practices. Mission Statement Respect Together, through our divisions in the National Sexual Violence Resource Center and the Pennsylvania Coalition to Advance Respect, will create lasting change by mobilizing advocates, service providers, leaders, and communities to support survivors, advance victims’ rights, and prevent sexual abuse, assault, and harassment. Equal Employment Opportunity Commission Respect Together provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. #J-18808-Ljbffr