Customer Service Concierge

Customer Service Concierge

The Customer Service Concierge supports the on-site customer experience within a Maintenance, Repair, and Overhaul (MRO) facility in Melbourne. This role focuses on delivering excellent customer service by assisting with customer movement, providing on-site support, and triaging customer needs or concerns to the appropriate internal teams. The position plays a key role in ensuring a positive, professional, and well-coordinated customer experience in a highly visible environment for a premium aviation brand.

Responsibilities

• Support customer movement throughout the facility, including arrivals, escorts, meetings, and departures, while complying with all safety and security requirements.
• Provide a professional, welcoming on-site presence for customers during maintenance visits, ensuring they feel supported and informed.
• Serve as a primary point of support for customers by addressing general questions and directing concerns to the appropriate internal teams.
• Assist with the coordination of customer amenities, conference rooms, transportation, and visit-related logistics to ensure a seamless experience.
• Communicate effectively with internal teams to support a smooth customer experience and promptly report any safety, security, or compliance concerns.
• Support customer events and special administrative projects as assigned, contributing to a well-organized and professional environment.

Job Type & Location

This is a Contract position based out of Melbourne, FL.

Pay and Benefits

The pay range for this position is $19.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Melbourne,FL.

Application Deadline

This position is anticipated to close on Oct 21, 2026.