Lead Mitigation Technician

Lead Mitigation Technician

Benefits: Bonus based on performance, competitive salary, free uniforms, opportunity for advancement, training & development, paid time off

Reports To: Mitigation Manager / General Manager

Location: Paul Davis Restoration of Downriver Detroit

Job Type: Full-Time | Field-Based | On-Call Rotation Required

Primary Goal: Own the successful execution of all emergency mitigation services—water, fire, mold, and storm damage—by leading the field team, coordinating response, and setting the standard for technical excellence, documentation, customer communication, and compliance with insurance and industry requirements. This role is responsible for ensuring jobs start strong, are executed correctly, and finish right.

What We're Looking For: This is not a basic technician role. We are looking for someone with real-world mitigation experience who can step into leadership in the field while working collaboratively within a team and a regulated environment. You take initiative without being told, but you also understand that restoration work must sometimes be performed a specific way to meet insurance, carrier, or IICRC requirements—even if that differs from how you've done things elsewhere. If you like being the person people rely on when it really matters, and you can lead without ego, you'll thrive here.

What You'll Do:

• Respond quickly to new emergency losses and lead on-site mitigation work
• Perform inspections, demolition, moisture mapping, extraction, and equipment setup
• Maintain accurate and timely field documentation (DASH, Xactimate, Docusketch, or similar)
• Coordinate with ownership and other leads when scope, documentation, or carrier requirements impact job execution
• Lead and train mitigation technicians, delegate tasks, and set quality standards
• Participate in an on-call rotation for after-hours emergency response
• Assist with post-mitigation cleaning, contents, or estimating as needed

How You'll Lead (Important):

• You are expected to take ownership and act decisively in the field
• You must be comfortable collaborating with ownership and other leads when insurance regulations, IICRC standards, or company processes require a specific approach
• This role requires flexibility and professionalism when methods must be adjusted for compliance
• "That's not how I've always done it" is not a reason to ignore required processes

This is a leadership role within a regulated industry, not a lone-wolf position. What You Bring:

• Strong mitigation experience (water, fire, mold, storm damage)
• Ability to lead a small crew with professionalism, calm, and accountability
• Comfort with field documentation systems (DASH, Xactimate, Docusketch, or similar)
• IICRC certifications are a major bonus (WRT/ASD strongly preferred; FSRT a plus)
• Reconstruction or handyman experience is a strong bonus
• Comfortable with on-call rotation and after-hours response
• Ability to lift up to 75 lbs and work in physically demanding environments
• Valid driver's license with a clean driving record

Why Join Paul Davis Restoration of Downriver Detroit: We are a new franchise backed by a powerhouse national brand. This is a hands-on, team-driven startup environment where standards matter and leadership is earned through action. If you're looking for a clock-in/clock-out job, this is not it. If you're looking for a role where your decisions matter and your leadership shapes the department, this is a strong opportunity.

What We Offer:

• Leadership development and real career growth opportunities
• Bonus program based on job performance and department goals
• Paid training and support for IICRC certifications
• On-call rotation with flexibility when possible
• Team-driven environment with clear expectations and strong values

Our Values:

• Deliver What You Promise
• Respect The Individual
• Have Pride In What You Do
• Practice Continuous Improvement

If you're ready to lead with purpose, collaborate without ego, and show up when it matters most, we encourage you to apply. Paul Davis Restoration supports and hires Veterans and is an Equal Opportunity Employer. Compensation: $21.00 - $23.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results