Medical Front Office Receptionist

Job Description

Job Description

Summary/Objective

The front desk receptionist performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing patient assistance, and data entry. Must be reliable and trustworthy who can be part of a team.

Essential Functions

·         Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

·         Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

·         Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

·         Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

·         Ensures availability of treatment information by maintaining electronic medical records.

·         Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Competencies

1. Communication proficiency
2. Ethical Conduct
3. Flexibility
4. Initiative
5. Time Management
6. Medical Terminology

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Required Education and Experience

Graduation from high school or GED equivalent with some knowledge of medical terminology required.

Additional Eligibility Qualifications

Two years of increasingly responsible related experience, or any equivalent combination of related education and experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Princeton Surgical Associates is a premier surgical practice comprised of eight board-certified surgeons dedicated to delivering exceptional and personalized patient care. Our team offers a full range of state-of-the-art surgical services, including minimally invasive, laparoscopic, robotic, and office-based procedures tailored to each patient’s unique needs. By combining advanced surgical techniques with individualized treatment plans, we are committed to providing the highest standards of excellence, compassion, and clinical expertise in every aspect of patient care.

Company Description

Princeton Surgical Associates is a premier surgical practice comprised of eight board-certified surgeons dedicated to delivering exceptional and personalized patient care. Our team offers a full range of state-of-the-art surgical services, including minimally invasive, laparoscopic, robotic, and office-based procedures tailored to each patient’s unique needs. By combining advanced surgical techniques with individualized treatment plans, we are committed to providing the highest standards of excellence, compassion, and clinical expertise in every aspect of patient care.