Systems Support Specialist

Job Description

Own process documentation, compliance alignment, and controlled master data to ensure operational accuracy and audit integrity.

They are the process gatekeeper + execution support, not just a document writer.

Process Documentation & Governance

Develop and maintain SOPs for:

• Parts
• GHQ Customers/Suppliers
• New Company / Site Configurations
• HR Helpdesk ticket process
• Map regional administrative and operational processes
• Maintain controlled document library
• Ensure audit traceability and revision control

Master Data Management

• Master Data Management in legacy and future oneERP
• Parts, Customers, Suppliers
• New Company/Site configuration entries
• Helpdesk DON ticket logging & validation
• Supporting audit-required data adjustments
• Documentation and mapping of legacy data and future oneERP

This ensures:

• Data consistency
• Controlled master data creation, change management, and maintenance
• Reduced duplicate or incorrect setups
• Audit defensibility

Compliance & Audit Support

• Ensure documentation matches system behavior
• Validate processes meet ISO requirements
• Support audit prep and evidence gathering
• Monitor adherence to defined procedures

Training & Operational Support

• Train users in documented procedures
• Support interface projects, data mapping, documentation ( i.e.: Rapid Response interface)
• Assist with system releases, upgrades, new features - testing, deployment and process validation

Qualifications:
Qualifications

• Experience in master data management in ERP systems
• ISO or quality systems exposure
• Strong documentation skills
• Detail-oriented mindset
• Comfortable following structured governance
• This is NOT a pure ISO auditor.
• This is NOT a pure data entry clerk.
• This is a hybrid systems/process control role.

Additional Information

• Safety and Securit y : Observes safety and security procedures, uses equipment and materials properly. Reports potentially unsafe conditions,
• Communication : Good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience.
• Workload Management : Timely completion of projects, makes time for unplanned assignments, adapts to changing priorities.
• Ethics and Integrity : Perceived fairness; tolerance; honesty; consistent in application of policies and procedures. Works with integrity; Upholds organizational values.
• Flexibility : Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities.

Teamwork : Respects all members; solicits other’s opinions; supports and complies with team decisions; shares useful