Lead Trainer

Senior Training Delivery Specialist

As part of the Cotiviti Interoperability University team, this senior-level role specializes in training delivery for Cotiviti proprietary enterprise solutions and technologies for Interoperability solutions. This role is responsible for the development and delivery of Cotiviti's proprietary technical training programs with a strong focus on customer training delivery, enabling Cotiviti healthcare payer enterprise customers to adopt and maximize the value of our cloud-based and AI/ML powered software solutions through engaging, high-impact learning experiences delivered across virtual and blended formats.

Responsibilities

Customer Training Delivery

• Own and deliver instructor-led and virtual customer training programs on unique Cotiviti Interoperability Smart Trading and Encounter Management products, features, and workflows for enterprise clients to include the following Cotiviti courses:

• Interoperability Onboarding
• Smart Trading Boot Camp
• Edifecs Smart Trading, Spec Builder
• Edifecs Smart Trading, Map Builder Fundamentals
• Edifecs Smart Trading, Advanced Map Builder
• Edifecs Smart Trading Platform
• Edifecs Smart Trading, X-Engine Fundamentals
• Edifecs Smart Trading, XEngine Server Fundamentals
• Edifecs Smart Trading, Transaction Management
• Edifecs Smart Trading, Trading Partner Management
• Edifecs Application Manager (EAM) Cloud Repository Integration
• Guideline Editor Basics (X12/HIPAA)
• Data Analyzer X12 Transactions
• Linking Transactions in Transaction Management
• Encounter Management 9.x Fundamentals
• Medicare Advantage Organization Knowledge Pack
• California Knowledge Pack
• New York Knowledge Pack
• 277DRA Acknowledgement
• Encounter Management 9.3 Mass Correction Business View
• Encounter Management -Analytics 9.4

• Conduct training needs assessments with customer stakeholders to design, develop and deliver customized content format and depth such as role playing, simulations, team exercises, group discussions, videos, or lectures to US Healthcare payer leaders and their IT, support, trainers and business operations teams adopting and upgrading Cotiviti Interoperability solutions.

• Manage post-training evaluations, collect feedback, generate learning analytics reports, and share insights with customer success teams.

• Serve as the primary training point-of-contact for assigned customer accounts, directing the training activity integrated with Cotiviti Delivery excellence Framework (DEF) to build and maintain trusted relationships with client leaders, learners, customer trainers and support teams.

Cotiviti Staff Training Delivery

• Own and deliver instructor-led and virtual staff training programs on unique Cotiviti Interoperability Smart Trading and Encounter Management products, features, and workflows for enterprise clients,

• Onboard new-hire staff and cross-train staff with unique Cotiviti Interoperability Smart Trading, and Encounter Management training programs that prepare learners from across the company to perform their roles including Cotiviti Interoperability quarterly Boot Camp.

• Conduct training needs assessments with internal stakeholders to design, develop and deliver customized content format and depth such as role playing, simulations, team exercises, group discussions, videos, or lectures to US Healthcare payer leaders and their IT, support, trainers and business operations teams adopting and upgrading Cotiviti Interoperability solutions

• Manage post-training evaluations, collect feedback, generate learning analytics reports, and share insights with customer success teams.

• Serve as the primary training point-of-contact for assigned customer accounts, directing the training activity integrated with Cotiviti Delivery excellence Framework (DEF) to build and maintain trusted relationships with client leaders, learners, customer trainers and support teams.

Cotiviti Product Certifications

• Leverage advanced healthcare payer domain, SaaS technology and product knowledge and skill to design and manage Cotiviti Interoperability product expert certification

programs ensuring alignment with product, technology and domain to recognize product knowledge, skill and role-specific performance standards.

• Apply product expertise to assess advanced-level certification examination results and manually adjudicate certification skill assessment capstone exercises against Cotiviti-defined performance standards to establish and maintain industry-standard recognition of customer and Cotiviti product, services competence.

Subject Matter Expertise & Collaboration

• Build and maintain deep Cotiviti Interoperability product and healthcare interoperability payer domain expertise to deliver credible, authoritative training to technical and non-technical audiences.

• Expertise in Cotiviti's intellectual property as evidenced in the Cotiviti proprietary software stack, healthcare EDI transacton standards (X12, HIPAA) and state-specific regulatory requirements.

• Deep familiarity with current internal and customer Cotiviti Interoperability learning and certification programs; Cotiviti Interoperability University business processes, and established relationships with key stakeholdersto execute the assessment, design, development, deployment and evaluation of staff and customer learning and certification programs.

• Advanced skill developing, using, troubleshooting and promoting the adoption of Cotiviti Interoperability University-specific productivity agents including EdiSense Productivity Agent and the Cotiviti Interoperability University Training Assistant.

• Partner with Product, Engineering, and Professional Services teams to stay current on product changes, regulatory changes impacting interoperability, Cotiviti implementation methodologies and translate them into training updates.

• Provide technical troubleshooting support for Cotiviti Interoperability product adoption during live training sessions to ensure seamless delivery operating within the Cotiviti implementation Delivery Excellence Framework (DEF).

• Monitor external trends and best practices in virtual facilitation and technical training. Continuously improve learning facilitation skills to deliver highly effective customer learning experiences.

• Complete all responsibilities as outlined in the annual performance review and/or goal setting.

• Complete all special projects and other duties as assigned.

• Must be able to perform duties with or without reasonable accommodation.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

Essential

• Bachelor's degree in computer science, or a related field.

• 8+ years of experience in technical training, product training, customer enablement, customer onboarding, customer success, or related customer-facing roles supporting enterprise software or technology products.

• Demonstrated experience delivering customer-facing training for enterprise software or technology products.

• Excellent facilitation, presentation, and communication skills for both technical and nontechnical audiences.

• Experience with LMS platforms for content deployment and learner management.

Preferred

• Computer Science degree or equivalent experience.

• Professional certification in SaaS (e.g., AWS Certified Solutions Architect or Developer) and/or in AI/ML (e.g., AWS Certified Machine Learning, Google Professional ML Engineer).

• Experience in healthcare technology, data interoperability, or regulated industry training environments.

• Familiarity with FHIR, HL7, or EDI standards is a plus.

• Prior experience training international or cross-cultural audiences via virtual delivery platforms (Zoom, MS Teams).

Cognitive/Mental Requirements:

• Strong organizational skills, ability to manage multiple client training engagements simultaneously.

• Customer-first mindset with strong stakeholder empathy.

• Ability to simplify and communicate complex technical concepts.

• High adaptability and comfort with evolving tools and technologies

Physical Requirements and Working Conditions:

• Must be able to provide high-speed internet access / connectivity and office setup and maintenance.

• Must be able to provide a dedicated, secure work area.

Base compensation ranges from $100,000 to $120,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to