Store Operations & Guest Experience Lead

Description When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place. How You’ll Make a Difference You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless. The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required. How You’ll Thrive $19.00 - $20.00 per hour + Competitive Bonus Potential Assist with responsibilities across four-six different store locations. Assist William Warren Properties’ customers during some of their most challenging times. Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise. Become a subject matter expert on self-storage while being able to explain it all to our customers. What Makes this Opportunity Awesome Manage all aspects of the rental process including: Converting a sale Taking payments Selling merchandise Offering insurance Assists customers with truck rentals at some locations Participating in collecting past-due accounts Guiding WWP customers on their awesome journey Manage operational activities such as: Inspecting the stores daily including lock checks Maintaining an impeccable facility Performs minor maintenance and custodial duties; cleans vacated units on a timely basis Contact vendors when applicable for routine maintenance repairs Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely Going to the post office and bank as necessary Reconciling petty cash Additional Information: Will not be reimbursed for mileage for site-to-site visits About YOU Preferred 1+ years in Customer Service/Sales experience Tech Savvy is a plus Experience in Cash Handling required Must be available on weekends A huge passion for guest service and sales The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment The mentality that there are no spare customers, every experience is as valuable as the next A positive, outgoing personality An insatiable appetite to learn new things Strong accountability combined with strong work ethic and enthusiasm for teamwork Experience working in the retail or service industry preferred Physical Demands and Work Environment: Ability to walk, bend, stand, and stoop frequently Ability to lift up to 35 lbs. frequently Ability to push up to 50 lbs. frequently Ability to lift above head frequently Ability to work weekends as needed or required Ability to operate tools and maintenance equipment using manual dexterity of hands and arms Ability to communicate in written and verbal format frequently The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required. At StorQuest, we believe in the talent of our people. It’s our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It’s what makes us uniquely StorQuest. Ready to create the extraordinary? Come join us! Additional Perks for eligible employees: Medical, Dental and Vision 401(k) with Matching Contributions Paid Time Off (PTO) Holiday Perks Performance-based Bonus Team-building Events & Activities Employee Assistance Program Pet Insurance The William Warren Properties and StorQuest say NO to drugs Equal Employment Opportunity WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status. To learn more about our awesome company check us out on Instagram @storquest or Facebook @storqueststorage. Please apply by visiting #J-18808-Ljbffr William Warren Group