Recovery Support Specialist

Recovery Support Specialist (RSS) Location: On Site - Springfield, MA Department: Operations Shift: Full Time - 1st, 2nd, and 3rd Reports to: DOO Salary: Competitive, based on experience and qualifications Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma‑informed, client‑centered services that promote lasting recovery. Position Overview Recovery Support Specialist (RSS) plays a critical role in supporting the daily operations of the Housing Department and ensuring the safety, structure, and well‑being of clients within a residential setting. The ideal candidate will be compassionate, dependable, and capable of maintaining a therapeutic environment conducive to recovery. Key Responsibilities Client monitoring and support Driving eligibility: Must have a driving history that meets company insurance requirements and operate a company vehicle under the insurance policy. Attend to day‑to‑day operations of the Housing Department. Supervise all client activities and ensure adherence to the daily schedule. Make routine rounds and document appropriately. Provide immediate support for client concerns and ensure their immediate needs are addressed. Redirect clients respectfully when necessary to maintain order and safety. Observe and conduct urine drug screens. Observe self‑administration of client medications and document in Medication Observation Records (MORs). Communication & Documentation Communicate all client concerns clearly and document as required. Report all adverse client behaviors and emergent situations calmly and organised. Document all unsafe conditions and communicate necessary repairs to the Lead RSS. Maintain accurate shift reports and other required documentation. Facility Maintenance & Safety Ensure the physical residence is maintained per State of Massachusetts Department of Health standards. Uphold company operational systems including cleanliness of residential and clinical buildings. Identify and report any unsafe conditions or needed repairs promptly. Work cohesively with all departments to ensure client safety and care. Assist in training new RSS staff. Communicate department needs to the Administrator. Attend all scheduled meetings and training sessions. Facilitate client groups under the supervision of the Administrator and Director of Substance Abuse Counseling Services. Qualifications / Required Experience A minimum of 1–2 years of experience in a behavioral health, addiction recovery, or residential care setting preferred. Ability to remain awake and alert during all working hours. Knowledge of or willingness to be trained in observing UDS and medication self‑administration procedures. CPR certification required (or must be obtained within 30 days of hire). Knowledge of Joint Commission requirements preferred. Essential Skills & Attributes Clear communication skills with clients, co‑workers, and supervisors. Basic computer literacy for documentation and reporting. Strong organisational and time‑management abilities. Ability to follow directives and complete tasks thoroughly. Self‑motivated, goal‑oriented, and capable of working independently or as part of a team. Maintains professional boundaries and ethical conduct at all times. Positive attitude and high emotional resilience. Benefits Health insurance. Retirement plans. Disability coverage. Paid time off. Professional development opportunities. State‑required trainings. #J-18808-Ljbffr