Software Support Analyst

Support and Reliability Engineer (Mid-Level)

Location: LATAM | 100% Remote

Role Overview:

As a Support and Reliability Engineer at InterSources Inc, you'll play a pivotal role in ensuring the smooth operation of our systems, proactively resolving issues, and maintaining high standards of reliability for our software applications. This position requires a solid understanding of SQL, Microsoft Server, and a proactive mindset to identify and address potential issues before they impact our users.

Key Responsibilities:

- Respond to help desk tickets and support calls promptly, providing technical assistance and resolutions for software-related issues. - Proactively identify and resolve issues using monitoring tools like Telemetry and our in-app error logging system. - Investigate and address SQL query performance issues, software defects affecting application functionality, and product configuration issues. - Conduct thorough investigations to determine the root causes of complex help desk issues, providing comprehensive reports and solutions. - Collaborate with development teams by creating and documenting cases for software defects. - Assist in general server and infrastructure maintenance tasks, such as managing disk space on servers to ensure optimal performance. - Offer on-call support during weekends and after business hours to address critical issues as they arise.

Required Skills and Qualifications:

- Proficiency in SQL and Microsoft Server environments. - Strong analytical and problem-solving skills to troubleshoot complex issues efficiently. - Ability to work independently and as part of a team in a fast-paced environment. - Excellent communication skills to convey technical information effectively. - Proactive and detail-oriented approach to prevent and address potential system issues. In case you are interested in helping shape the future of our organization, please send me your resume in English as soon as possible.

About Us:

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.