Field Service Manager

As the Field Service Manager for Brenton, you will contribute to the success of the company by leading the Field Service team while combining your technical expertise and interpersonal skills to provide our clients with best‐in‑class service. The position is located in our Alexandria, MN office. Responsibilities Team leadership and supervision – hiring, training, coaching, and evaluating technical field service team members to ensure high performance, productivity and compliance with company policies. Technical leadership and ownership – own all customer/site technical issues and operational execution related to the equipment/customer from installation to life span of equipment. Customer service standards – enhance a world‑class, customer‑centric service culture throughout the team. Sales and revenue goals – drive aftermarket service sales to meet or exceed established revenue and margin targets while aligning with overall business goals and expectations. Process improvement – identify and implement improvements in workflow, processes, and divisional and corporate strategic initiatives. Reporting and analytics – monitor key performance indicators (KPIs), analyze customer and component trends, and create action from that data to drive targeted growth. Ensure efficient and accurate use of business systems, act as subject‑matter expert and primary trainer for team members. Backfill team responsibilities when appropriate to maintain customer responsiveness and service continuity. Manage multiple projects simultaneously while maintaining attention to detail and prioritizing effectively. Qualifications Four‑year degree in Sales, Engineering, or Business highly desired. Five or more years of combined experience in field service and customer service. Proven track record of exceeding business goals and metrics. Ability to professionally represent the company via physical, written, and oral communication. Top‑level business management, interpersonal, and facilitation skills. Proficient computer skills – Salesforce, ERP (Syteline), AutoCAD, Microsoft Office. Experience leading a team of traveling technicians preferred. Knowledge of industry and applications preferred. Benefits and Compensation Base salary range: $90,000 – $130,000 per year DOE. Potential short‑term incentive opportunities. Comprehensive medical, dental, vision, life insurance, and disability insurance. Paid time off programs and a retirement savings plan with a company match. Wellness program and immediate eligibility for benefits on the first day of employment. Equal Employment Opportunity Statement ProMach is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr