Communications Manager

Job Description

Job Description

GENERAL PURPOSE OF THE JOB:

Responsible for managing and directing the internal and external communications strategies of C.O.P.S.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and implement comprehensive communication strategies that support organizational goals.

• Create and manage graphics and written content for websites, magazine, email campaigns, social media, annual reports, and promotional materials.

• Ensure consistent brand messaging and visual identity across all communication channels.

• Draft press releases, talking points, speeches, and executive communications.

• Manage media relations and serve as a point of contact for media inquiries.

• Coordinate internal communications to keep staff, survivors, chapters, and partners informed.

• Track and analyze communication metrics and provide performance reports.

• Support fundraising, donor stewardship, events, and community outreach through strategic communications.

• Oversee content calendars and marketing campaigns.

• Develop and execute merchandise strategies that align with the organization’s brand and mission.

• Ensure merchandise branding is consistent with organizational standards.

• Develop promotional campaigns to support merchandise sales.

• Oversee merchandise budgets, pricing, and profit margins.

• Assist with coordination of merchandise distribution for conferences, events, donor recognition, and outreach initiatives.

PERIPHERAL DUTIES:

• Moderate amount of out-of-town travel

• Attend and assist with assigned Weekends and Camps and other C.O.P.S. events.

• Manage multiple projects simultaneously while meeting deadlines

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Multimedia Specialist – including the tasks related to website management, social media, photography, and videography.

• Merchandise Specialist – including the tasks related to merchandise design, production, inventory, and fulfillment.

• Merchandise Assistant – including the tasks related to merchandise production, inventory, and fulfillment.

EDUCATION, EXPERIENCE, CERTIFICATES AND LICENSES:

High School Diploma required. Bachelor’s degree in Public Relations, Communications, Marketing or Business Development preferred. 2-3 years of experience required. 5-7 years of experience preferred.

SKILLS:

• An understanding of Adobe Creative Cloud programs, specifically InDesign, Photoshop, and Illustrator. Writing experience is preferred. Basic knowledge of Microsoft Office and Google Suite preferred.

• Problem Solving and Reasoning Ability: Ability to resolve problems in a timely manner and deal with a variety of situations where organization is required. Develop alternative solutions. Deal with a variety of situations where only limited instruction is offered.

• Language Skills: Persuasive writing and strong verbal communications. Ability to speak effectively in person and on the phone to convey appropriate C.O.P.S image to callers and visitors.

• Customer Service Skills: Manage difficult or emotional situations. Respond promptly to inquiries and needs of others. Respond to requests for service and assistance. Meet commitments.

• Mathematical Skills: Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.

• Computer Literacy: General knowledge of computers and software is necessary, including word processing, spreadsheets, e-mail, and database.

• Interpersonal Skills: Ability to interact at the executive level.