RN Clinical Lead, Marlborough Family Practice ProHealth Physicians

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well‑being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community‑based medical group and discover the meaning behind Caring. Connecting. Growing together. Are You Ready To Make a Positive Impact In Health Care? If So, You're The Missing Piece In Our Care Team. As Part Of The Optum And UnitedHealth Group Family, ProHealth Physicians Offers New Opportunities For Growth. Here, You'll Experience Exceptional teamwork Robust medical resources Passionate professionals with a focus on patient-centered care Position Details Location: 14 Jones Hollow Road, Marlborough, CT, 06447 Department: Family Practice Schedule: Full time, 40 hours/weekly, Monday through Friday, hours between 8:00AM - 5:00PM The Clinical RN Lead is responsible for the oversight and management of the medical practice's daily clinical operations. The Clinical RN Lead works in collaboration with Regional Nurse Managers. The Clinical RN Lead provides direct patient care through assessment, evaluation, and implementation of evidence-based care. Additional responsibilities include scheduling, organizing and prioritizing clinical responsibilities. Primary Responsibilities Triage patients; answer and document patient phone calls; take complete messages and route to providers as needed using the EHR Conduct outreach to patients in need of appointments or other services, to communicate test results and other information, and to follow up after appointments to be sure patients are following their plan of care, refer patients when appropriate Educate patients regarding their illness or injury and provide instruction regarding self‑management of their condition Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record Carry out standing orders Respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring and complete annual CLIA competencies Maintain knowledge of current coding, OSHA and CLIA regulations and company policies Adhere to all patient safety initiatives and infection control regulations Create and manage the clinical team's schedule including creating assignments for rotating practice duties (CLIA, supply ordering and O2 logs, etc.) Lead the team to function in a patient centered environment Assist care team to assure smooth office operation and delivery of excellent service through teamwork Responsible for the daily operations of the practice including scheduling, processes, protocols, practice flow, and provider support Maintains open communication with practice and Regional team members Participate in interviewing and precepting clinical team members Perform other duties as assigned Join ProHealth Physicians and play a pivotal role in shaping the future of health care in Connecticut. Caring. Connecting. Growing together. ProHealth Physicians is Connecticut's leading community-based medical group. Formed in 1997, we have primary care offices in every county. Our 300+ doctors and advance practice clinicians care for children and adults of all ages. We also have in-house imaging and clinical lab services. Traditional medicine treats people when they're sick. Instead, we focus on preventing diseases. Our goal is to give our patients - and their communities - the tools they need to be and stay well. This is how we help people live healthier lives. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications Active unrestricted RN licensure in CT 1+ years of nursing experience in a hospital or medical office Experience with charge/clinical lead responsibilities Intermediate level of computer proficiency in Microsoft Office Preferred Qualifications BSN CPR/BLS Certification Experience working with Epic Experience working in a hospital or medical office Pediatric experience Phone triage experience Knowledge of medical terminology Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full‑time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr Optum