Lodgings Guest Experience Coordinator

Position: Lodgings Guest Experience Coordinator Location: Glen Rose, TX Job Id: 349 # of Openings: 1 FOSSIL RIM WILDLIFE CENTER invites applicants for the position: Lodgings Guest Experience Coordinator Summary/Purpose of Position: The Lodgings Guest Experience Coordinator supports the safe, welcoming, and well-organized guest operations at The Lodge and Safari Camp. This full-time position coordinates guest arrivals, provides onsite hospitality, assists with reservation administration, supports meal plan selection, tour coordination, and activities bookings. They will help maintain clear communication across Lodgings, other departments, and overnight guests. The coordinator may work at the Front Gate, Safari Camp, The Lodge, or other assigned locations based on operational needs. Description of Position: The responsibilities of the Lodgings Guest Experience Coordinator include, but are not limited to, the following: Provide professional, courteous guest service in person and over the phone. Complete guest arrival, check-in, and check-out procedures at assigned Lodgings locations. Welcome guests, assist with luggage as needed, and provide room or tent orientations. Provide accurate information about accommodations, meals, tours, activities, policies, and safety procedures. Serve as the primary guest contact at the assigned location and respond to questions, requests, and concerns. Coordinate guest arrivals, property handoffs, meals, tour schedules, activities, and special requests with the appropriate departments. Monitor guest areas and reinforce park rules, wildlife boundaries, quiet hours, and safety requirements. Use reservation and point-of-sale systems to review bookings, process transactions, and document guest information. Assist with reservation administration by reviewing upcoming reservations, occupancy reports, package add-ons, and guest details for completeness and accuracy. Maintain clean, organized, stocked, and guest-ready common areas and workspaces. Communicate guest needs, safety concerns, maintenance issues, and operational updates during shift handoffs. Maintain current knowledge of Lodgings services, Fossil Rim attractions, animal updates, and special events. Assist with housekeeping, laundry, meal-service support, supply transportation, and other Lodgings duties as needed. Complete required reports, checklists, certifications, and training. Perform other duties as assigned. Experience and Qualities Required: Must be at least 21 years of age. High school diploma or GED required. Valid driver’s license and ability to meet Fossil Rim’s requirements for operating organizational vehicles. Previous experience in hospitality, lodging, tourism, guest services, or another customer-facing position preferred. Experience using reservation, point-of-sale, or similar computer systems preferred. Strong customer service skills and the ability to create a welcoming, professional guest experience. Clear and effective verbal and written communication skills. Strong attention to detail when reviewing reservations, payments, reports, package add-ons, and guest information. Ability to manage multiple priorities and remain organized in a changing operational environment. Ability to work independently, use sound judgment, and follow established procedures with limited supervision. Ability to respond calmly and professionally to guest concerns, delays, safety issues, and unexpected situations. Ability to communicate and collaborate effectively with Lodgings staff and other departments. Dependable, punctual, flexible, and accountable for completing assigned responsibilities. Ability to learn and accurately communicate information about Fossil Rim’s accommodations, tours, wildlife, conservation work, policies, and safety procedures. Ability to maintain a neat, clean, and professional appearance in accordance with department uniform standards. Work Requirements: Work a full-time schedule of up to 40 hours per week. Work primarily afternoon and evening shifts, with availability for weekends, holidays, and peak seasons. Stand and walk for extended periods and climb stairs or steps throughout a shift. Lift and carry up to 50 pounds and assist with guest luggage, supplies, and equipment. Work indoors or outdoors for extended periods in varying weather and low-light conditions and on uneven terrain. Safely operate organizational vehicles on paved, gravel, and wildlife-area roads after completing required training. Follow all organizational policies and safety requirements, including the Employee Handbook, Risk Management Plan, departmental procedures, and emergency plans. We are a Non-Profit organization and an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law. Fossil Rim is an “at will” and equal opportunity employer. It should be noted that it is company policy to conduct background checks on potential new employees, inclusive of testing for drugs and controlled substance use. #J-18808-Ljbffr Fossil Rim Wildlife Center