Part-Time Hotel Front Desk Agent

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:

• Communicate with housekeeping to make sure guest rooms are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred

We're just off Highway 2, seven miles from downtown attractions including the University of Nebraska-Lincoln, and boutique businesses like Hurts Donut Co. and the Marcus Lincoln Grand Cinema in the historic Haymarket district. Get some time on the green, five minutes north at Holmes Park Golf Course.