Lead Maintenance Technician

Lead Maintenance Technician – Cleveland, OH Salary: $50,000 to $60,000 annually. Essential Functions Maintain services and oversee all aspects of maintenance of the community. Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services. Maintain accurate records for all required reporting and record keeping as outlined by NRP policy. Walk the property daily to uphold curb appeal and monitor safety issues. Schedule and coordinate apartment turns, including assistance with resident move‑out and apartment renovations. Follow expense guidelines, monitor operating expenses, and make recommendations for cost‑saving strategies. Manage inventory and storage area; purchase adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies. Communicate and advise the Community Manager on recommendations for capital improvements and maintenance requirements for the annual budget. Coordinate all contracted services; solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment. Complete all service requests and apartment turnovers in line with NRP policy and procedure. Supervise the use of property golf carts and all other major tools and equipment when applicable. Notify Community Managers of solutions for any safety or liability concerns as well as preventative maintenance needs. Conduct and document monthly safety meetings, including procedures, training, safety equipment, MSDA, and use of equipment. Perform other duties as required. Customer Service Complete service requests from residents and team members in a timely manner, in accordance with company policy. Ensure excellent customer service with a courteous and professional attitude toward all customers and team members. Audit the key tracking system daily and weekly. Participate in after‑hours emergency requests and ensure property staff coverage 24hours a day, 7days a week. May occasionally be required to assist at other properties. Run errands to support the property as necessary. Personal Development Support and assist the Community Manager and Recruiting Department with new hire selection. Train, coach, and mentor team members, ensuring appropriate training is received. Create a team environment: hold weekly team meetings; manage goals and open communication. Generate work and on‑call schedules for service employees. Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations. Benefits Commission and bonus opportunities Paid vacation and sick leave 11 paid holidays Paid maternity & parental bonding leave Short & long‑term disability Medical/Dental/Vision/Life Insurance 401(k) Match Training, certification, & growth opportunities Employee referral & recognition programs Equal Employment Opportunity The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances. #J-18808-Ljbffr