Business Analyst Jr

Job Title Provides first level contact and issue resolution for data submission errors for the State's Education Information System (EIS) and Tennessee Investment in Student Achievement (TISA). The position involves responding to questions and issues as reported by multiple application users, learning the established procedures for support, and recording issues on an incident tracking system in a timely manner. Response to these issues includes troubleshooting the incident cause and resolution or escalation. The employee will work with the manager and project team to discuss trends, documentation, and improvements necessary to improve support. The employee will work relatively independently with users. The employee must learn the Department’s Educational Information System and the five integrated student information systems that the districts in Tennessee use for their data collection. Key competencies include excellent verbal and written communication skills, as well as, outstanding customer service skills. The position is primarily remote, but will require a quarterly meeting in the Nashville office. Minimum Verification Requirements - Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency. TN Standard Background Check Baseline background check Global Monitor Check US Criminal Record Locator w/ Alias Federal Criminal History (7 years) County Criminal History (7 years) National Sex Offender Registry Software Technology Inc