*Future Opportunities - Data Center Technician II

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview

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Join Milestone Data Center Technicians as they are key players in powering the backbone of cutting-edge Data Centers! You'll be responsible for daily support of data center operations at a customer site in Santa Clara. Experience the thrill of hands-on work in a dynamic, tech-driven environment where your efforts directly impact the success of state-of-the-art data infrastructure.

Data Center Technician II

Location: Santa Clara, CA
Type: Full-Time, Onsite
Shift: Day Shift & Swing Shift available with On-Call Rotation

Responsibilities:

• Install, maintain, troubleshoot, and replace compute and network hardware
• Perform hardware break-fix, diagnostics, and component replacement
• Support rack and stack deployments, equipment installs, decommissions, and refreshes
• Handle structured cabling, cable testing, and Layer 1 network troubleshooting
• Assist with basic device provisioning and CLI troubleshooting
• Monitor and respond to incidents, alerts, and service requests
• Document work in ticketing, asset, and change management systems
• Maintain accurate inventory, asset records, and chain-of-custody logs
• Support shipping/receiving, RMAs, audits, and equipment lifecycle tasks
• Follow SOPs, safety/security policies, and change management procedures
• Participate in an on-call rotation and respond to urgent onsite needs as required

Required Qualifications:

• Minimum 2 years of hands-on data center experience
• Experience with rack and stack, hardware maintenance, and structured cabling
• Strong troubleshooting skills for enterprise compute and network hardware
• Working knowledge of Apple Silicon hardware and macOS fundamentals
• Familiarity with enterprise networking equipment and basic network concepts
• Experience using ticketing, ITSM, and asset management systems
• Strong communication, organization, and documentation skills
• Ability to work onsite, follow procedures, and handle physical data center tasks

Physical / On-Call Requirements:

• Able to lift up to 50 lbs and perform physical work in a data center environment
• Must be able to acknowledge on-call within 15 minutes
• Must be able to arrive onsite within 60 minutes of notification

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.