Program Manager, North America - Trust and Safety

Responsibilities At Market Risk Management team (MRM), we focus on addressing risks that emerge between global safety frameworks and the regional political, regulatory, and cultural realities of individual markets. By combining market-level data, our market expertise and cross-functional insights, we develop tailored strategies to manage Trust & Safety risk, protect users, and help ensure that global safety approaches remain effective across diverse markets. Our Market Risk Management team identifies and qualifies risks in our regional communities, collaborating cross-functionally to address and prevent potential emerging risks. As a Program Manager, you will ensure that our policies, programs and systems work together to protect users and prevent abuse across our many features in the North and Central America. You will provide critical market-level expertise, improving safety and driving strategic direction to foster trust within and outside the Trust and Safety department. You will initiate and drive projects and operational changes, advocate for policy changes, and define new processes. You will coordinate with specialists from public policy, legal, communications, product, operations and policy to deliver results. Responsibilities: Produce internal reports on public perception and identified risks to inform mitigation initiatives, identify trends and work cross-functionally to develop solutions and increase our ability to mitigate and reduce the impact of emerging risks across our lines of business. Craft risk prevention process and strategy for the North America region on TikTok platforms with a focus on safety issues such as Youth Safety, Hate, Cyber bullying, etc. Work closely with cross-functional partners both inside and outside Trust and Safety (for example Content Policy, Product Management, Data Analytics, Operations, Public Policy and Communications) to identify, assess and resolve safety-related gaps or issues in our products, promote community well‑being and user safety with optimization of product features and product strategy. Work on initiatives across various features such as Video, Live, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks in the community, then craft features and strategies to mitigate these risks. This means initiating and driving project definition and scoping, as well as implementation and execution with cross functional stakeholders. Qualifications Minimum Qualifications Strong understanding of North America User Generated Content (UGC) on social platforms, as well as the regional political, regulatory and cultural landscape. Proficiency in Spanish required, as you will be responsible for the North America continent, including Spanish-speaking Central America markets. This role requires reviewing content, case materials, and official documentation in local languages. Strong knowledge about Trust and Safety issues, operations and challenges. You have program/project or product management experience, ideally within a safety/risk control/anti-spam strategy environment. As a result of this you display excellent time management and problem‑solving skills. You are comfortable with large volumes of data and able to do in-depth data analysis, interpretation and reporting, for example, using Excel features such as Pivot tables, Functions, Charts, etc. You are able to work in a high tempo environment, adapt, respond to day‑to‑day challenges of the role. You practise resilience and commitment to self‑care to manage the emotional demands of the role. Preferred Qualifications Experience using SQL. Direct experience with T&S and user-generated content (UGC) platforms. Trust & Safety Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence‑based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person‑centred, innovative and integrated approach. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at #J-18808-Ljbffr TikTok