Practice Manager - Specialty Office - Ear Nose and Throat

About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Job Summary The Practice Manager II anticipates, plans, organizes and directs the operations of one or more physician practices, supporting six or more providers and managing a minimum of ten employee FTEs to ensure the highest quality care and services are provided to patients. The Practice Manager II is also responsible for achieving the annual operational and financial goals of the practice and for overseeing practice leads and employees to ensure efficient operations and workflows for patients, providers, and staff through standardized processes and best practices. Essential Functions Serves as a role model setting standards of behavior, professionalism, and outstanding customer service in all relationships with internal and external customers. Manages day‑to‑day operations of the practice, including staff and provider schedules, performance management, and timely communication with team members. Facilitates troubleshooting and follow‑up to ensure effective provider, staff, customer and peer relationships. Adheres to the established controls of quality, compliance and risk standards for daily operations, including supply‑chain activities, inventory, budgeting, and invoice processing. Acts as liaison for new provider integration activities, assisting during onboarding of new physicians and APCPs. Manages all revenue‑cycle processes, such as registration workflows, work queues, copays, cash drawer, bank deposits, and coding compliance. Reviews practice data, identifies variances, and analyzes financial and billing reports to assist with decision‑making and reporting; participates in planning, budgeting and analysis. Meets with Practice Administrator and medical group/market leadership to review trends and adjust strategic priorities. Coordinates support functions to ensure compliance with the Joint Commission and other regulatory agencies. Handles personnel functions in collaboration with HR, including check‑ins and evaluations. Education High school diploma (required) Bachelor’s degree (preferred) Licensure/Certification BLS Basic Life Support – American Heart Association (Preferred; required if performing clinical functions, within 90 days of hire) Experience 4 Years of recent experience in healthcare (required) 2 years of supervisory experience (required) Benefits Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage – HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Equal Opportunity Statement All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at View email address on click.appcast.io. #J-18808-Ljbffr