C208 Sr Lead Technical Support

Job Description

Job Description

We are committed to providing a stable, growth-oriented and inspiring work environment that offers opportunities for professional, personal and financial growth. If you are interested in joining a growing team, where YOU are our most valuable asset, then MAC is the place for you.

MAC, INC. PROFESSIONAL EXPECTATION STATEMENT:

In the performance of your respective tasks and duties all employees are expected to confirm the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and service agencies.

POSITION PURPOSE:

• Provides oversight of assigned vendors to ensure company compliance with the work performed. Provides technical onsite troubleshooting assistance and updates Maintenance Control / Management of the progress of the checks inducted.

RESPONSIBILITIES/DUTIES:

• Oversee component repair regarding items that are returned no fault found or tested without a firm conclusion of fix.
• Create company documents to assist in the repair and inspection of company aircraft and components.
• Responsible for the daily troubleshooting assistance provided to line station technicians and Maintenance Control.
• Assure you that the proper troubleshooting and repairs of the assigned aircraft are completed.
• Assures safe operation and the continued airworthiness of MAC aircraft.
• Assures compliance with safety policies and procedures found in Company manuals.
• Demonstrate on a daily basis commitment to the continuous improvement of safety.
• Performs analysis of aircraft failures and parts failures to identify trends.
• Is a representative of the CASS Department as needed assisting in performing root cause analysis.
• Assist in compliance with FAA requirements for Suspected Unapproved Parts (SUPS).
• Perform on site training of technicians in regard to troubleshooting and system operations.
• Aid the customer / vendor regarding aircraft schedules, parts movements, Mod status of the aircraft fleet.
• Assists with ECTM / FOQA Data collection tasks and assignments.
• Coordinate with maintenance management to identify training or operational issues.
• Assist with entering discrepancy and corrective action information into MAC II for all C208 external vendor work orders
• Review and provide approval for all external C208 aircraft bids/ work order closures
• Perform/ assist in audit/reconciliation of any inventory/asset issues
• Assist with approving daily P1 shipping requests as needed
• Assist with Heavy Station Management conference / update calls.
• Assist with budget/forecast and other company / customer financial requirements.
• Daily management of internal and external vendors per airworthiness agreements or similar pertaining to labor hour approvals, parts usage, and cost capture.
• Assist in management of onsite work flows in order to make the estimated agreed upon aircraft out dates.
• Other duties as requested by the Director of Maintenance

QUALIFICATIONS:

• FAA Airframe and power plant (A&P) certificate.
• Must have 5 years’ experience in 121, 135 or 145 operations
• Bachelor’s Degree preferred
• Experience with C208 or similar type aircraft.

SPECIAL POSITION REQUIREMENTS:

• Ability to effectively communicate both written and verbal, with company personnel, vendors and line technicians in order to accurately determine necessary course of action.
• Knowledge of appropriate safety requirements in order to coordinate aircraft repairs that contribute to safe and on time performance.

SUPERVISORY RESPONSIBILITY:

• NA

TRAINING REQUIREMENTS:

• General Safety
• MAC INDOC

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work typically performed in an office environment. However, due to work requirements, may require frequent travel will involve exposure to noise, chemicals, adverse temperatures and other similar hazards.

Mountain Air Cargo is an equal opportunity employer.