Director of Technology - CIAM

To support a bold digital transformation, the full-time remote Director of Technology - CIAM will manage the strategy, delivery, and operational excellence of Customer Identity & Access Management (CIAM) and Fraud technology, ensuring secure customer onboarding and transactions while leading cross-functional teams to meet stringent security and regulatory requirements. Key Responsibilities Own the end-to-end technology roadmap for CIAM and Fraud capabilities, focusing on digital onboarding, authentication, and servicing journeys Lead multiple technology pods to ensure predictable delivery aligned with business outcomes and maintain high availability and low latency for digital channels Balance customer experience with robust fraud controls and ensure compliance with banking regulations and operational resilience expectations Required Qualifications Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management, or High School Diploma/GED with 12 years of relevant experience 10 years of technology leadership experience within banking or regulated financial services Proven experience with digital identity and/or fraud platforms supporting high-volume customer journeys Experience leading multiple agile pods delivering customer-facing technology Strong understanding of digital banking, operational risk, and security controls