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EHR Support Specialist

Teamware Solutions

Key Responsibilities

1. EHR Integration & Technical Onboarding

  • Lead rural healthcare provider onboarding to NC HealthConnex.
  • Guide healthcare organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and NC*Notify services.
  • Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows.
  • Identify readiness gaps and recommend implementation solutions.
  • Coordinate with NC HIEA and technical teams to manage integration tickets, clarify requirements, and resolve data ingestion and transformation issues.
2. Healthcare Interoperability Standards & Compliance

  • Provide technical guidance on interoperability standards, including HL7 v2, C-CDA, CCD, USCDI, and NC HIEA Interoperability Standards.
  • Evaluate provider data submissions for compliance with interoperability requirements.
  • Troubleshoot issues involving message structure, clinical vocabulary standards, and data transport methods.
3. Data Quality & Validation

  • Review clinical data submissions for completeness, accuracy, timeliness, and compliance with HIE requirements.
  • Support data quality improvement initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
  • Collaborate with healthcare providers and EHR vendors to identify root causes of data quality issues.
  • Provide mapping guidance and recommend clinical workflow adjustments to resolve data issues.
4. Training & Provider Support

  • Deliver technical assistance, customized training, and educational materials to rural healthcare providers.
  • Help providers understand and effectively use NC HealthConnex tools and services.
  • Collaborate with provider relations and business relations teams on communications, training schedules, and project coordination.
  • Educate providers on data flows, reporting requirements, and interoperability best practices.
5. Cross-Team & Program Collaboration

  • Collaborate with NC HIEA teams on interoperability and data quality initiatives.
  • Support the modernization of digital healthcare infrastructure across rural North Carolina.
  • Contribute to Rural Health Transformation Program (RHTP) implementation.
  • Identify opportunities to improve provider onboarding processes and support continuous improvement initiatives.
Key Technical Skills

  • Electronic Health Records (EHR)
  • Health Information Exchange (HIE)
  • HL7 v2
  • C-CDA / CCD
  • ADT Messages
  • USCDI
  • Healthcare Interoperability
  • Clinical Data Quality & Validation
  • EHR Interface Configuration
  • Data Mapping & Transformation
  • Clinical Workflow Integration
  • Provider Onboarding & Technical Support
  • NC HealthConnex / NC HIEA
  • NC*Notify
Vacancy posted 2 days ago
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