Outbound Sales Manager - Customer Care Center

Great company. Great people. Great opportunities.If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Outbound Sales Manager, you will be responsible for leading, coaching, and developing an outbound sales team of Supervisors and Business Development Representatives. You’ll be accountable for optimizing sales opportunities through targeting small value, infrequent customers, and/or new prospects via phone, email, and/or text. You will also motivate the team in a fast-paced environment whilst demonstrating a passion for the services offered and creating a culture of high performance. Success will be measured through team achievements demonstrated by meeting and/or exceeding key performance metrics.What you'll do:Build and preserve the outbound sales department by attracting, hiring, and retaining qualified sales professionalsLead, mentor, and coach the outbound sales supervisors to achieve outstanding results for their related districts through the development of team members, an unyielding focus on achieving targets, and, overall team engagementSeek out new, persuasive, and innovative selling techniques to assist with continuously driving conversion rates and revenue yielding YOY growthEstablish, set, and align team goals with departmental and individual targets, business initiatives, projects, and processes to maintain transparency of expectations and define what equates to successful performanceProvide insight into team forecasts, actuals, and customer trends to predict performance to planForecast and executive report outs providing details on key metrics, target to goal achievements, successes, and challengesPartner with corporate and field sales departments to maintain an understanding and knowledge of the current market trends, anticipated changes, and opportunitiesTake ownership over organizational initiatives and projectsWork with key stakeholders to gather and document new technology project requirements, develop a plan to implement changes, train, and provided feedback on adoptionOther duties assigned as neededRequirements:Bachelor’s Degree in related field or equivalent combination of education and experienceMinimum three years of demonstrated successful sales leadership and territory optimizationManagerial experience with a sales-focused team of direct and/or indirect reportsPrior experience with rental equipment preferredEffective leadership, motivation, and organization skillsComputer skills (Outlook, MS Excel, Word, PowerPoint, SalesForce.com Preferred)Excellent communication skills – written, verbal, facilitating, relaying information and presentation skillsAbility to develop a strategic plan and convert into actionable resultsStrong interpersonal skills with emphasis on negotiating, collaborating and conflict resolutionAbility to set goals and establish performance standardsAbility to work in a fast-paced, dynamic environmentStrong influencing and internal customer service skills; intermediate presentation skillsMust be able to effectively manage multiple high-profile projects at one timeWhy join us?We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:Paid Parental LeaveUnited Compassion FundEmployee Discount ProgramCareer Development & Promotional OpportunitiesAdditional Vacation Buy Up Program (US Only)Early Wage Access through Payactiv (US Hourly Only)Paid Sick LeaveAn inclusive and welcoming cultureExplore our comprehensive U.S. benefit offeringsFor Canadian benefits, click hereUnited Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on click.appcast.io for assistance.At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.SummaryLocation: Charlotte, NC, USAType: Full time