Mobile Field Technician

Atlanta, USA – Contract, On‑site Flexibility/Remote Job Description Field Support Technician (Job #6232). This is a mobile technician role based in the Atlanta, GA area within a 2‑hour radius. The technician will receive daily assignments from the Customer Operations Manager and coordinate with project managers and support teams across BlackBox. Schedule & Compensation Field Dispatch work is generally Monday–Friday and Saturday, mostly daytime but some nights may be requested for project work and incident support after sites close. Must be available for weekend project work when requested and for a rotating weekly on‑call schedule, with advance notice given whenever possible. Pay rate is $25–$28 per hour. Candidates receive mileage and drive time compensation, except the drive from their home in the morning to the first site. The position does not provide paid holidays, PTO, or health benefits beyond the minimum essential coverage from the government. Requirements Valid driver’s license and reliable vehicle capable of carrying a 6‑foot ladder. Working smartphone for company email and ticketing system access. Basic cabling tools/technician tools. Proficiency with a laptop, email, and basic Office 365 applications (Word, Excel). Experience using cable testers and fiber testers. Experience working in communications closets. Ability to safely lift heavy objects. Knowledge of cable patching processes, 66 Block and 110 Block cross‑connect procedures, and basic data communications networking. Troubleshooting skills and understanding of network terminology. Familiarity with IP phones. Strong interpersonal communication skills, including the ability to explain technical issues clearly to customers and to interpret customer issues for effective resolution. Experience & Education At least 5 years of experience in data communications. Basic knowledge of Cisco phones, switches, and routers. Basic knowledge of local and wide area networking. High school diploma or equivalent required. Primary Roles & Responsibilities The role reports to and receives its daily job assignments from the Customer Operations Manager. It will also coordinate with project managers, Smart Hands, client project managers, and other client support team members. Manage day‑to‑day service operations of installations, delivery, and deployment of technical resources within the area of responsibility. Maintain and enhance a strong customer‑service‑oriented environment focused on problem prediction, detection, and resolution. Oversee documentation of issue, action plan, and outcome and distribution within the area of responsibility. Perform technician work activities and proactively identify and remove barriers to meeting customer expectations. Work with the team to ensure root cause is identified, action plans are developed, and follow‑up on customer issue resolution. Escalate issues as appropriate. Effectively support planning and tracking of projects, resource planning and allocation, and task delegation to accomplish project goals and objectives. Perform installation and service of low‑voltage categorized cabling, fiber optic cabling, communications cabling, communication equipment, and other low‑voltage systems such as Category 3, Category 5, Enhanced Category 5, Category 6, and Fiber Optic Structured Cable Distribution Systems. Measure, install, and pull wires through conduits for all circuitries. Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary. Perform upgrades and additions to cabling infrastructure systems to increase functionality and usability. Patching cabling between network equipment and the customer's network. Installation of power cables from equipment to power supply in rack/cabinet/closet. Physically install, configure and test network assets (e.g., switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets. Complete all hard and complex Move, Add, Change (MAC) requests within defined service levels. Act as interface between customer's associates and management. Provide hardware break‑fix services for network infrastructure. Employ appropriate troubleshooting techniques for network performance issues. Ensure the data network and all related equipment are in optimal working condition. Perform network closet clean‑up, switch port optimization, and survey work as needed. Perform onsite call‑through, data, voice, website, and security testing. Support carrier testing of circuits. Assist with facilities efforts. Perform power and uninterruptable power supply (UPS) restoration, water‑related problems. Perform back‑up testing to ensure all systems are connected to the customer's network as directed. Perform day‑to‑day field installation, configuration, service, preventive maintenance, and decommission of advanced services such as wireless. Install equipment and maintain Wi‑Fi systems, wireless router, roof‑mounted antenna, and other infrastructure and technologies to provide wireless communications across client networks and data computing infrastructure. Perform incidental and preventative maintenance on Wi‑Fi equipment. Perform other duties as assigned by management. Coordinate with other team members within North American Commercial Services (NACS) Operations to complete projects/work orders efficiently. Inform operations management regarding procedures and/or status of work orders for decision‑making and compliance with OSHA regulations. Complete required documentation in a variety of written and electronic formats according to company standards (time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.). Request equipment and supplies to maintain inventory and ensure availability of required items. Respond to emergency situations during or after hours to resolve immediate client concerns and meet SLAs. Transport items (e.g., tools, equipment, supplies) to ensure availability of materials required at client sites. Attend meetings, workshops, training, and seminars to gather or convey information required for job functions. Achieve performance targets established by leadership for applicable Key Performance Indicators. US Citizen or GC holder only. #J-18808-Ljbffr PLANIT Group