Program Implementation Coordinator

AMOpportunitiesis the category leader in tech-enabled clinical training placements and workforce solutions. We equip universities and healthcare providers with the infrastructure needed to expand clinical education across all healthcare disciplines. With partnerships spanning 100+ allopathic (MD), osteopathic (DO), nursing(NP and pre-licensure), PA, and allied health degree programs at 650+ healthcare institutions nationwide and internationally, AMO is solving the healthcare training shortage by enabling quality clinical education at scale. Sinceexpanding to domestic B2B solutions in 2020,we'vesecured 75+ partnerships with U.S. academic institutions and placed students innearly 6,000clinical rotations. Our proprietary SaaS platform and comprehensive service solutions help schools expand enrollment, open new clinical campuses, and prepare for accreditation visits. At AMOpportunities, we're guided by a clear set of values that shape how we show up for each other and for those we serve, every day. Trust: Trust the process. Trust one another. Impact: Local focus, global impact. Solutions today for tomorrow. Be a global citizen: Collaborative mindset. Embrace our differences. Work better together. Quality: High quality service. Delighting those we serve. Adapt with Agility : Embrace change. Move fast, stay flexible. Rooted in Relationships: Strong partnerships. Support and celebrate each other. Grow together. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application. About the position: The Program Implementation Coordinator is a critical player infacilitatingthe successful integration ofnew programsto meet the needs of AMO’s partners for AMO’s platform and/or Network Development Services (NDS). This role serves as a bridge between sales/business development and operational service delivery by AMO and itsclinicalsites. This roleis responsible forimplementing operating procedures across theprogramoperations and recruitment teams to ensure an orderly implementation of new programs. This person willwork closely with recruiters to buildrelationships with new potentialclinical sitesandpreceptorsduring the onboarding stage, afterqualification by a recruiter, to obtain the required information for a program to go live on AMO’s website and will work closely with our operations teamto ensure a smooth transition from the recruitment stage to the go live stage. The new Program Implementation Coordinator should be someone who thrives in a fast-paced, dynamic environment and who is ready to be a proactive member of an innovative team. While this position can be fully remote,we are looking for candidates to be residents of Alabama,Florida,Illinois,Indiana,Kansas,Michigan,New York, Ohio, or Texas. Essential Functions: This role requires contacting physicians/clinicians (physicians, physician assistants, nurses, etc.), clinical sites, and their teams via email,phoneor video conferencing to obtain required program information Assemble comprehensive program data and buildnew programson the AMO Platform, ensuringaccurateand complete representation ofnew programs Compileaccuraterequired documentation from potential preceptors to ensure fulfillment of AMO’s network services business In collaboration with recruitment, programs, and business development, ensure required information is gathered and verified, and warm handoffs occur from recruitment to implementation, and from implementation to operation. Detailed understanding of the sales process pipeline In collaboration with School Sales and Customer Success teams, implement tools and SOPs to streamline the program vetting and fulfillment process for implementing new school affiliations and placements at AMO program sites Assistin thecreation ofPandaDoctemplatesandSOPs asneeded forNetwork DevelopmentServices(NDS) documents, B2B Partner documents for Programs, and Programs team documents as needed Deep knowledge of and experience with CRMs (Hubspotpreferred) Quickly develop familiarity with AMO’s proprietary clinical rotation platform tofacilitatea seamless conversion ofacquiredprograms to live programs Build andmaintainstrong relationships with preceptorsandclinical site administratorsto ensure customer satisfaction and success for the operations team Implement and tailor onboarding processes to each unique program, guiding medical contacts from theinitialqualified handoff from recruitment to you, through onboarding, and finally through completion of the program’s handoff to its assigned coordinator and launch Craft engaging and informative program content that resonates with our student and partner base Understanding of preceptor and/or student challenges anddemonstratinga positive, proactive, solution-based approach to resolving andanticipatingchallenges Developa high levelof familiarity with the US medical and nursing education system and become an agile learner Collaborate with other AMO teams and serve as a resourceregardingprogram information, relationships, availability Other duties as assigned Skills: Possess a strong work ethic Highly detail and task oriented Works with efficiency and urgency whilemaintaininga high standard of quality control Sales mindset, driven by KPIs,operatesin a self-directed manner to achieve goals from leadership Knowledge of the U.S. medical system – particularly around the day-to-day of physicians and clinical sites Ability to communicate effectively and credibly, verbally and in writing, with clinicians and others associated with the clinical education industry Be upbeat, driven, intelligent, well-organized, and articulate Strive to best support the strategic vision and guidance set by team and company leadership Thrive in a fun, fast-paced, startup environment Represent the team professionally and ethically Be adaptable to change in the workplace and use change as an opportunity for innovation and creativity Ability to manage and prioritize multiple tasks and projects while working in a results-oriented environment Team player who is self-motivated and detail-oriented with the ability to achieve goals without daily supervision Demonstrate an understanding of customer serviceregardingaccommodation, politeness, helpfulness, trust building,appropriate boundaries, and flexibility over a variety of platforms Strong analytical and research skills Tech Native – able to familiarize oneself with new technical platforms quicklyProcess driven withthe abilityto prioritize effectively, multi-task, and meet deadlines Positive attitude and ability to take and receive constructive feedback Possess sound problem-solving skills Advanced knowledge and understanding of healthcare and medical education terminology preferred A high levelof written and oral communication skills, as well as the ability to think creatively Proficient in Microsoft Office; including Word, Excel, and Outlook Education/Experience: Bachelor’s degree in related field Clinical site acquisition experience strongly preferred Experience withHubspotCRM or similar CRM strongly preferred Experience working with medical professionals Experience managing multiple tasks Previoushealthcare educational experience (clinical or medical education) Some understanding of clinical education market preferred Experience working in a fast-paced startup culture Project or program management experience preferred What You Gain: Competitive salary of $55,000 to $65,000 annually Comprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax Exempt Student Loan Repayment,and Commuter Benefits A mission-driven work environment committed to a spirit of support, growth, and achievement Performance-based career growth opportunities A front-row seat for the exponential growth of a booming education tech company Work/life balance Equal Opportunity Employer AtAMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law. AMOpportunities manages our business remotely, unless otherwise stated. This is inclusive of interviewing, onboarding, and each role day to day. Please consider that our roles are hybrid with the option to work at our River North office. #J-18808-Ljbffr AMOpportunities Inc.