Customer Service Manager

A Customer Service Manager at VMware sees a flat quarter and asks what First Call Resolution the team forgot to use. The pitch is honest — $99,000 - $151,000, real ownership of sales marketing outcomes, and a VMware crew in West Valley City that has your back. Key Responsibilities Beat last quarter's $99,000 - $151,000 number without burning the pipeline Strong command of Multitasking, with 7 of demand-generation experience Segment audiences and personalize outreach to lift response rates Win back the accounts a previous Customer Service Manager let slip Chase the sales marketing whitespace no rep in UT has worked Set the weekly cadence that keeps VMware reps accountable Run point on trade shows and pop-ups throughout UT Keep West Valley City renewals from slipping by owning the timeline What You'll Bring Demonstrated calm when a West Valley City, UT client changes scope mid-stream The patience to mentor without taking over the keyboard Manager fluency in Multitasking, with ServiceNow on your roadmap Calm under the warm-yet-rigorous chaos a manager role tends to generate Sharp written and verbal communication, tested under scrutiny A communicator who writes the meeting recap nobody asked for but everyone reads Comfort with freelance arrangements and the rhythms of a learning-obsessed workplace VMware partners with organizations across West Valley City, UT to bring mission-driven thinking to everyday sales marketing challenges. We move fast on Email Support but slow down whenever someone says they feel rushed past good judgment. Pay is $99,000 - $151,000, growth is structured, mentorship is personal, and the flexible freelance schedule is non-negotiable in your favor. #J-18808-Ljbffr