Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Phil opened his State Farm agency in February 2022 after spending 20 years in corporate finance within the travel industry. He earned his BBA in Finance from University of Texas at Arlington and his MBA from Southern Methodist University. As a husband and father, serving others has always been a central part of his life, and that mindset drives the culture of the agency today.

Our office is a relationship-first environment focused on helping people - not pushing products. We work hard, support one another, and invest heavily in personal and professional growth. The team is collaborative, accountable, and genuinely committed to helping each other succeed.

We stay active in the Southlake and North Texas communities through sponsorships, local events, and community outreach throughout the year. Our agency currently includes six full-time and three part-time team members.

We offer a monthly medical allowance, 401(k) with company match, PTO, 12 paid holidays, paid licensing after hire, ongoing training and development, and weekly and monthly incentives.

Were looking for someone who is resilient, coachable, and motivated by helping people. If you value integrity, personal growth, and want to build a meaningful long-term career in a supportive environment, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Phillip Rice - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.