Host

Job Description

Job Description

Core Job Responsibilities:

The Host is the forefront of any restaurant operation. This position is the first and last person a guest will interact with in the restaurant. Therefore, this position is one in which creates a lasting impression with all guests, and it is imperative that this impression is positive, gracious and professional. Most importantly, the Host position will be supervising and coordinating the flow of the dining room and reservation book. Being such an important role within the restaurant, it is imperative that there be constant communication with the kitchen and restaurant managers which is the key to a successful service.

We believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador – It is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties: – Includes, but is not limited to:

• Greet, interact, entertain and serve guests courteously and in a timely manner with an upbeat attitude graciously say goodbye to all guest and extend an invitation to return to visit soon.
• Anticipate Guest needs and respond to all guest inquiries, request, directions and information in a courteous and polite manner.
• Always go above and beyond to accommodate guests’ special requests.
• Oversee daily restaurant reservations, pre-assign seating when and where necessary.
• Communicate with management regarding special requests – responsible for conveying all such information to management.
• Response to restaurant telephone calls courteously, quickly and efficiently (within three rings).
• Escort guests to tables and assist in seating at tables; presentation/knowledgeable on QR code menus and extend pleasantries.
• Ensure to close podium and forward phones to proper extension at end of shift.
• Work as a team, assist all guests’ and employees’ needs and inquiries.
• Always maintain positive guest relations.
• Resolve guest complaints when possible, ensuring guest satisfaction.
• Be familiar with all features and local attractions as well as all features and attractions within Resorts World property to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/seat/station numbers/ proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.

• Assist in the development of promotional plans to increase business levels and sales.
• Pose for pictures as requested by management, appear in uniform, or designated (logo) apparel for promotional activities at or away from venue. Participate in marketing, publicity, or media materials.

• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising by performing model/presenter tasks.
• Assist in developing restaurant database through networking and completing data cards.
• Building and establishing a personal clientele.
• Participate in weekly marketing requirements.

• Maintain social platforms as indicated by management; post events, communications and participate in marketing campaigns via social media.
• Ability to submit guests to the venues guest list, table reservations and focus on the development of personal clientele list.

• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Required:

• At least six months of previous experience as a host person in a fast-paced, high-volume and/or upscale restaurant or in a similar or related field.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age.

Preferred

• At least one year of hospitality, sales or management experience in a similar or related field.
• Working knowledge of restaurant table management software (Open Table, Guest Center, SevenRooms).
• Previous experience in a large, luxury resort setting.