Assistant Manager, Discovery Shop

Assistant Manager, Discovery Shop

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Position Summary

Reporting to the Manager, Discovery Shop, the Assistant Manager, Discovery Shop (2) partners closely with their leader to oversee the daily operations of a retail resale (thrift) store with revenues of $500,000 to $750,000. This role plays a key part in leading a small, employed staff (2-4) and a very large group of volunteers (50+) to drive sales performance, surpass revenue goals, maintain high operational standards, and deliver an exceptional customer and donor experience. Key responsibilities include coordinating volunteer and staff scheduling, delivering comprehensive onboarding and training for new team members, sourcing donations and actively contributing innovative ideas to support store growth and community engagement. The Assistant Manager, Discovery Shop takes a proactive leadership role by collaborating with their leader, making suggestions, and taking appropriate, independent action. In their leader's absence, this role assumes leadership of the shop and ensures seamless continuity in leadership, operations, and customer service. This role is instrumental in creating a positive, customer-focused atmosphere while upholding the values and mission of the American Cancer Society.

Essential Functions

• Provide leadership and operational oversight for all aspects of daily store functions, including donation acquisition and processing, sales floor merchandising, and layout optimization. Ensure consistent execution of operational best practices across departments to maximize productivity, customer satisfaction, and overall store performance. 30%
• Elevate the overall customer experience by championing Discovery Shop best practices. Consistently deliver exceptional service to both customers and donors, serving as a role model for staff and volunteers. 30%
• Partner with manager to recruit, onboard, manage, develop, and retain a diverse and engaged, employed staff and volunteer workforce to ensure seamless store operations. Partner with the store manager to coordinate volunteer shift calendar, recognition initiatives to boost volunteer engagement, and long-term retention. Assist with onboarding and training programs to ensure support staff and volunteers are trained and aligned with organizational goals. 15%
• In collaboration with the store manager, support the development and execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals. 10%
• Collaborate with the store manager and marketing to create assigned email, SMS, engaging social media content and other content to raise the store profile, drive sales, support the organization initiatives. Effectively communicate the mission of the American Cancer Society to customers and donors, while providing clear information about its toll-free helpline and the direct services available to the community. 10%
• Cultivate strategic relationships within the community to increase donations and elevate the visibility and reputation of the Discovery Shop brand as assigned. 5%

Experience/Qualifications

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Bachelor's Degree
• Years of experience: 2 or more years working in retail/service industry, leadership role a plus; Prior resale, specialty, customer support, or merchandising experience a plus.
• Driver's License Requirement(s): Valid driver's license required
• Vaccine Requirement(s): As required by government agencies for those working with the public

Knowledge, Skills, and Ability

• Excellent communication and customer service skills.
• Strong leadership, communication, and organizational skills.
• Ability to multitask in a fast-paced retail environment.
• Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook)
• Ability to learn and utilize retail software such as Point of Sale and reporting tools.

Travel Requirements

• Occasional, infrequent travel for store visits, team or regional meetings, and local donation pick-up as appropriate.

Physical Requirements

• Frequent walking and standing and occasional sitting.
• Often bend, lift and move up to 25 pounds.
• Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk or hear.
• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
• The noise level in the work environment is usually moderate.

The starting rate is $XX to $XX. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.