Senior Product Manager - Craft Education

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider Craft Education as the next step in your career. Overview Craft Education is on a mission to solve skilled labor shortages by powering work‑based learning pathways for all. As a Senior Product Manager in the Craft Education Division of WGU, you will own Craft's reporting and analytics products built on ThoughtSpot, helping apprenticeship programs stay compliant, track learner progress, and identify retention challenges. What You’ll Do Partner closely with product leadership to shape product vision, strategy, and roadmaps aligned to both near‑term priorities and long‑term goals Own key product initiatives end to end, from customer research and ideation through execution and delivery Lead discovery by conducting in‑depth customer research and synthesizing insights into actionable, well‑developed product recommendations Present clear options, tradeoffs, and recommendations to support informed product decisions Collaborate closely with engineering, data, and technical partners to translate ideas into feasible, high‑quality solutions Manage internal and external stakeholders by filtering feedback and aligning client needs with broader product strategy Lead and participate in agile ceremonies, driving rapid iteration while maintaining alignment with leadership What You’ll Bring Ability to work confidently and independently in ambiguous problem spaces while collaborating closely with stakeholders on major decisions Strong customer research skills with a demonstrated ability to translate insights into product improvements and solutions Technical fluency that enables effective collaboration with engineering and technical teams, including asking thoughtful questions and evaluating proposed solutions Experience owning features or initiatives across the full product lifecycle Strong communication skills with the ability to influence without authority Comfort balancing strategic thinking with hands‑on execution Bonus Points Data & Analytics: own a reporting and analytics product without living inside the BI tool day‑to‑day; direct analytics engineers and partner with data teams; rigorous testing and validation; familiarity with modern data stacks Dual‑Audience User Empathy: conduct discovery with both internal teams and external users; experience with embedded analytics; experience with regulated reporting (RAPIDS, WIPS, accreditation, healthcare, finance) Cross‑Functional Stakeholder Management: work daily with Customer Success, Sales, and Research; evaluate which requests reflect genuine end‑user needs and balance competing demands Benefits Medical, dental, vision, telehealth and mental healthcare Health savings account and flexible spending account Basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage Retirement savings plan; wellbeing program Discounted WGU tuition Flexible paid time off: no need for accrual; flexible paid sick time; 11 paid holidays; up to 12 weeks of parental leave Full‑time, 40‑hour week with occasional travel up to 20% Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. #J-18808-Ljbffr Western Governors University