Patient Service Representative

Job Title

Responsibilities

Update and verify patient information at every visit

Assist patients with filling out patient history forms, consent forms and payment contract forms

Receive and process cash and credit card payments for medical services rendered

Review patient accounts, identify delinquent accounts and collect overdue payments

Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member

Requirements and skills

Proven work experience as a Patient Service Representative or similar role

Epic system intermediate to advanced experience

Knowledge of medical terms and practices

Professional manner and appearance

Strong interpersonal and communication skills

Meticulous attention to detail

Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)

High school diploma or equivalent preferred