Complex Case Manager

Job Description

Job Description

Description:

Hiring Range: $27 - $29 hourly, based on qualifications and experience, with the potential of performance-based raises within the first year of employment.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

POSITION SUMMARY

The Complex Case Manager (CCM) provides people experiencing homelessness with complex high acuity needs or chronic homeless designation with nuanced case management engagement for solutions to housing placement.

RESPONSIBILITIES

• Maintains the relationships necessary in community and across DRM to ensure DRM’s case management efforts reflect a real-time understanding of broader re-housing efforts, availability, requirements, and protocols.
• Demonstrates respect, cultural competence, and knowledge of trauma-informed care in interactions with clients, staff, and other community providers.
• Develops a case plan with individualized goals based on individual acute needs. 
• Identifies action steps necessary to achieve goals and monitors progress through scheduled follow up meetings.
• Maintains professional best practices in areas of document storage, confidentiality and professional ethics when dealing with clients and client information
• Regularly updates all case planning records, services, and case notes in SCRIBE including uploading vital documents and ROIs.
• Documents all meetings, referrals, and services in SCRIBE utilizing the appropriate templates.
• Provides SCRIBE reports, spreadsheets and statistics as requested.
• Engages in ongoing training as assigned by direct supervisor and leadership team.
• Schedule will include some early mornings and/or late evenings.
• Seeks to develop a continuing knowledge of the field, what services are provided in the community, and establishes communication with those entities.
• Collaborates with other DRM personnel regarding client evaluation, goals, and continuity of care.
• Facilitates community provider appointments with clients including case note documentation in SCRIBE (Denver Human Services, Medication Assisted Treatment, Veterans Administration, Social Security Income/Social Security Disability Income Attorney, Rocky Mountain Human Services, Colorado Access).
• Collaborates, communicates, and advocates with service providers in the government, medical, mental health, housing, benefits acquisition, employment, legal, and veterans, etc. fields to aid clients toward a successful transition into long-term programs or sustainable housing.
• Provides housing focused case management to the most complex cases in our city with the goal of connecting clients to long term solutions, paying particular attention to coordination of services and care as well as acquiring vital documents, benefits, and providing housing navigation. 
• Completes documentation such as case notes, service recording, entries into HMIS/Scribe within 48 hours of client contact. 
• Responds to community collaboration such as emails, phone calls and appointments thoroughly, professionally, and within three business days.
• Transports individuals to appointments that will aid in stability and housing acquisition using company vehicle.
• Services clients both inside DRM properties and out in the community at appointments, outdoor areas, and public places.
• Attends staff meetings and is prepared for case manager and team meetings to address critical needs and provide creative solutions for engagement and resolution.
• Provides high level of attention to detail in schedule, community connection, documentation while maintaining creativity and flexibility required to establish progress with a high need caseload.
• Other duties as assigned.

Requirements:

MINIMUM QUALIFICATIONS

Bachelor’s degree in social work-related field.

Two years of related work experience required.

A combination of education and experience can be substituted

Colorado Certified Addiction Specialist (CAS) certification or equivalent preferred. 

Ability to obtain and maintain CPR certification within 90 days of hire.

Excellent verbal and written communication skills, and responsiveness to communication.

Ability to resolve conflict professionally and respectfully while maintaining composure under pressure.

Strong working knowledge of Windows software applications and ability to learn SCRIBE and Clarity systems.

Ability to follow highly detailed workflows.

Ability to professionally engage with clients that are experiencing mental, physical, behavioral and hygienic issues.

Time management and organizational skills, being able to independently prioritize the order of tasks and their completion.

High level of “team integrated work” requiring strong partnership mentality.

Must be willing to drive clients to appointments.

Active Driver’s License and ability to meet DRM insurability standards, as a limited amount of work-related travel may be required.

Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct. 

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.

Our organization uses E-Verify. 

This posting is expected to close 11/1/2026 or when filled.