PM Loss Prevention Officer

Omni Louisville Hotel is a 612‑room property located in the heart of Louisville, Kentucky. Its design reflects the city’s rich heritage and offers guests a blend of indoor and outdoor spaces, including a heated pool, rooftop bar, bourbon bar, speakeasy, bowling alley and a 20,000‑sq‑ft urban food hall (Falls City Market). The hotel integrates a dynamic pedestrian plaza in Liberty Street, fostering connections with the local community. If you are a friendly, motivated person with a passion for service, Omni Louisville Hotel may be your perfect match. Loss Prevention (Security) Officer Overview This team member will ensure the safety and tranquil stay of resort guests and employees, enforce hotel policies and procedures, and document assigned tasks. The officer will prepare incident and accident reports accurately in the format specified by the Director of Loss Prevention. Responsibilities Patrol hotel property to ensure the safety of guests and employees and protect all hotel assets. Answer house calls to assist both guests and associates with respect to safety, security and hotel operations. Initiate and follow up with all investigations of crimes committed against property and persons. Assist sick or injured guests or associates, ensuring all documentation, reporting and witness statements are completed in a timely manner. Initiate investigations, write incident and accident reports, monitor investigations to their conclusion, and ensure appropriate follow‑up with guests, visitors and employees, documenting all contacts. Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions. Monitor and distribute visitor and vendor access to the property by issuing visitor badges. Perform frequent bag checks for associates leaving the property. Escort and interact with special guests that need privacy when entering or exiting the hotel through heart‑of‑the‑house areas. Maintain confidentiality when dealing with sensitive guest or associate issues. Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds. Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety. Record, report and correct any unsafe conditions while patrolling hotel property. Maintain a professional attitude and appearance. Qualifications Must be able to stand and walk for up to 8 hours per shift. Available for AM & PM shifts. Must be able to communicate effectively by telephone, email, radio and reporting. Must have basic computer knowledge. Must be able to reach various areas of the hotel or resort at a rapid pace if necessary. First Aid/CPR certification is preferred. Must remain calm and professional during stressful situations. Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays. Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO is the Law poster is available at the following link. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance, please send an email to View email address on click.appcast.io. #J-18808-Ljbffr Omni Hotels & Resorts