Senior Communication Services Engineer

Job Overview Intuit's AV & Unified Communications Engineering team is tasked with building, securing, and operating several of Intuit’s Core IT functions for our global workforce. We enable our employees to do the best work of their lives by providing resilient and innovative technology solutions. We’re looking for a talented individual to join the AV/UC Engineering team as a Senior Communications Services Engineer with a strong background in audio‑visual infrastructure solutions. This is a fantastic opportunity to join a reputable and well‑established company as part of a highly progressive and transformative IT team. Primarily, you will work closely with Intuit’s global infrastructure engineering team—which includes AV/UC, network, infrastructure software, helpdesk, endpoint management, events, and places teams—to design and implement robust audio‑visual collaboration solutions for the workforce. Responsibilities Evaluate new collaboration products/solutions to address new business needs Assess A/V design requirements for new builds/upgrades, develop solutions and manage vendor proposals and oversee their implementation Provide operational support for the AV/UC team’s technology stack (Zoom: backend/standard client settings, Zoom Rooms [Poly, Neat, Macs], phone [SIP phones and analog gateways], team chat, workspace reservation, AI companion, webinars) Deliver live stream events (Zoom ISO, Kaltura, Vimeo), liaising with broadcast partners and outside providers Ensure the operational readiness and peer training of event spaces Application troubleshooting and incident problem resolution and root cause analysis Define, maintain and socialize application, hardware, software, and configuration standards (runbooks, HLD, LLD, tech notes, BoMs, etc.) Provide end‑user support as directed by management and work on multiple functions of high complexity Continuous assessment of optimization and quality improvements by leveraging AI solutions Provide capacity planning and performance monitoring to sustain and improve mobility service availability Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication Provide change request leadership for the deployment of application or infrastructure related changes Represent the team in change, incident and problem management calls and manage request queues Proactively identify gaps, risks and issues and escalating to management accordingly Participate in on‑call rotation Qualifications B. S. in Computer Science, Engineering or 5+ years of collaboration solution experience Expert knowledge/experience in deploying the appropriate hardware design for a given space (e.g. small conference room vs event space with divisible rooms) Expert knowledge/experience with a video SaaS provider such as Zoom Expert knowledge/experience in determining network requirements to deliver AV/UC solutions Strong knowledge in calculating electrical and HVAC requirements for collaboration spaces Strong knowledge of scripting to automate flows Expert knowledge/experience with Zoom Rooms hardware Strong knowledge with the ability to establish best practices for monitoring and forecasting of system/application capacity Excellent written, verbal communication and presentation skills Experience in presenting to both technical and management teams Must be a self‑starter with the ability to work independently and in a collaborative team environment Able to lead technical meetings and discussions Capable of effectively managing relationships with internal and external partners Experience leveraging AI tools such as ChatGPT/Claude/Gemini to develop automation Additional Desirable Qualifications: Github and Jira knowledge Deployment of applications in AWS Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Bay Area, California: $139,500 - $188,500 #J-18808-Ljbffr Intuit Inc.