Family Services Case Manager SC/ South Orange County

Family Services Case Manager

The Family Services Case Manager plays a key role in supporting low-income individuals and families in Orange County by providing emergency assistance, resources, referrals, and strengths-based case management in close collaboration with the assigned Corps based on location. This position involves conducting client intake, assessing eligibility for services, and coordinating access to essential needs and community resources, with a focus on compassion and confidentiality. Additionally, the Case Manager actively engages with local agencies and community partners to expand service offerings, maintains accurate records, and supports seasonal assistance programs, including events like Christmas toy distributions. This role requires adherence to Salvation Army policies and HIPAA standards, fostering a supportive environment for clients of all backgrounds.

PAY RATE: $23.00-$25.00/hr.

The Case Manager will perform their duties in an office and food pantry setting. Moving, lifting, carrying and unpacking will be a regular function of the job. The ability to lift up to 30 lbs is required. Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, printer, fax, and telephone. Ability to operate Microsoft Office Suite.

Core Competencies:

• Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.
• Problem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Active Listening – Ability to focus completely on what the client is saying and not saying, to understand the meaning of what is said in the context of the client's desires and support the client self-expression.
• Adaptability and Flexibility – Ability to adapt successfully to changing situations and environments, able to keep calm and flexible during difficult and stressful situations.
• Time Management – Ability to prioritize responsibilities effectively, create and plan assigned tasks for sufficient deadlines, the ability to create to-do and checklists, set clearly defined goals, and sets good balance between work and family life.
• Cultural Competence – Ability to embrace and respect the diversity of each and every clients served.

Continuous Improvement/Organizational Effectiveness – Constantly look for ways to improve and promote quality, effectiveness, and efficiency at all operational levels.

Minimum Qualifications:

• BSW or BA in Human Services or equivalent preferred.
• Minimum 1 year of Case Management experience.
• Bilingual: Must read, write and communicate in English and a language relevant to Orange County demographic (Spanish, Vietnamese preferred)
• Must be in good physical health and mental health capable of meeting the demand of the position.
• Demonstrated understanding of The Salvation Army's Christian mission is required.

Skills, Knowledge & Abilities:

• Knowledge of Orange County Social Services.
• Excellent interpersonal and professional communication with clients, co-workers/volunteers, management, and community members.
• Detail-oriented, organized, and independent. The position will at times operate a site alone.
• Driving Test and clean MVR check (if applicable).
• If working in the area with children a criminal background check is required with certification for Protect the Mission policies and procedures.