Customer Billing & Service Representative II - Finance/Collections

Customer Service Representative II

Job Description Customer Service Representative II in the Collection's Division (Utility Billing) Finance Department. Under general supervision of the Collection's Manager responds to customer inquiries and performs a variety of duties related to the connection and disconnection of utility accounts. Essential Job Functions Essential Duties: Operates the Customer Service Area in accordance with City policies and procedures. Processes new accounts; transfers; and receipts. Accepts payments and ensures accuracy of information. Research; processes; and responds to customer inquiries and account requests. Assists other Customer Service Representatives in performing duties related to customer accounts and collections. Provides information to customers; receives; and ensures proper handling and/or routing of customer complaints. Performs other duties as required/assigned. Training; Experience; or Other Requirements Training; Experience; and/or Other Requirements: Two (2) years clerical experience involving public contact and financial transactions. Ability to work under pressure and to interpret and apply both written and oral instructions. Knowledge of general office procedures to include 10-key calculator operations and proficient with Microsoft Excel and Word is required. Must be able to communicate effectively and courteously with city employees and the public. Preference: Bilingual English/Spanish to assist customers in community. Position requires the following: 1) High School diploma or equivalent; 2) Valid driver's license 3) satisfactory driving record and 4) eligibility to legally work in the U.S. The successful applicant will be required to pass a pre-employment drug screen and background investigation.

Employee Behavior and Conduct: City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include but are not limited to being communicative, informative, fair, honest, and respectful. All City employees are required in the course and scope of their employment to provide services for the benefit of the public during emergency situations that threaten the safety of Kingsville's citizens. City employees must be able to work immediately before, during, and/or immediately after an emergency.

Disclaimer The information listed above reflects minimum standards and illustrations of the various types of work that may be performed. The omission of specific job functions, requirements, or tasks does not exclude them from the job if the work is similar, related, or a logical extension of the work assigned. To learn more details, please visit our benefit page.

Benefits

The City of Kingsville offers AWESOME BENEFITS for Full-Time Employees. Health Insurance - In-Network 80% co-insurance after deductible, variable plans. Full-time employee classifications receive the following benefits and options:

Longevity - $ 5 monthly per completed year of service Vacation - 120 hrs. annually Sick Leave - 80 hrs. annually & Sick Leave Pool available after 1 year Flex Leave - 8 hrs. annually plus 4 hours added on birthday month Holidays - 16 days annually = 128 hours of paid leave! Retirement - TMRS City Matching 2;1 and TMRS Prior Service Credit Life Insurance = 1 year salary to maximum of 50K Deferred Compensation - Nationwide and Mission Square Voluntary Insurances with AFLAC, Ameritas and Dearborn National

To learn more details, please visit our benefit page.