Customer Service Representative

Beyond Wow Plumbing Residential Customer Service Representative

Had your fill of answering phones for orders and ready to start answering calls for plumbing solutions?

Imagine yourself in a workplace where you're not just another voice on the line but the hero who saves the day for customers in plumbing distress!

Got a knack for calming nerves, a flair for problem-solving, and a thirst for learning the ins and outs of plumbing emergencies?

Ready to dive into a career upgrade where you can elevate your customer service skills while aligning with a top-notch, must-have plumbing business?

Well, grab your headset and join the friendliest crew at Beyond Wow Plumbing where every call is a chance to shine!

At Beyond Wow Plumbing, we're all about providing premium plumbing solutions for our residential clients. We firmly believe that every successful service call is backed by a team of devoted customer service experts who ensure seamless operations, streamlined scheduling, and utmost customer delight.

We're on the hunt for an energetic and customer-focused Residential Plumbing Customer Service Representative to join our growing team! If you love helping people and making their day brighter, this role is for you. You'll be the friendly voice our customers hear first, providing quick, effective, and super-friendly support. Join us and be the hero our customers need!

Founded in 1980, Beyond Wow Plumbing is more than a residential plumbing company we're a testament to unwavering excellence and dedication. As a family-owned and operated business, we've seamlessly blended our rich legacy with a commitment to unmatched service. Every interaction, whether with customers or team members, embodies the respect and integrity that define us. Excellence isn't just our goal; it's what we consistently deliver.

What we offer:

• $19-$24/hour based on experience
• Competitive weekly pay
• Monthly bonus opportunities
• Generous referral bonus opportunity
• Medical coverage offered
• Paid life insurance
• Health Savings Account
• Ongoing leadership and occupational training
• Paid time off
• 5 paid holidays
• Parental leave
• Monthly gym membership allowance
• Quarterly company events
• Outstanding company culture

Job Description:

• Chat with customers via phone, email, or chat about their plumbing issues, service requests, and appointments and make their day!
• Team up with our technical crew to relay specific customer needs or concerns.
• Keep our records sparkling clean with accurate details of service calls, customer interactions, and scheduled appointments.
• Quickly loop in management about any service hiccups or customer concerns.
• Stay in the know about our services and policies to provide top-notch info to our customers.
• Dispatch technicians to jobs in an efficient manner.
• Smoothly handle and resolve customer complaints like a pro.
• Embrace and promote our company's vision, mission, core values, and brand with genuine enthusiasm.
• Have a blast working with our vibrant, talented team!

Job Requirements:

• Preferred availability 7:30am to 4:30pm. This position is based in Taylor, Texas and requires you to commute to Taylor daily.
• High school diploma or equivalent.
• Previous experience in customer service.
• Proficient in using computer systems and software, especially Microsoft Office Suite. ServiceTitan knowledge is a bonus.
• Excellent communication skills, both written and verbal.
• Strong organization skills and attention to detail.
• Ability to handle stressful situations and multi-task in a fast-paced environment.

What our team members are saying about us:

"I love the close-knit environment that Beyond Wow provides! You know how they say your coworkers are basically like your family well, in this case, you FEEL it!" - Cheyenne, CSR

"Beyond Wow Plumbing provides outstanding growth opportunities and the necessary training for each team member to excel. The sky is the limit at Beyond Wow!" - Brad, Director of Marketing

Learn more about us: At Beyond Wow Plumbing, we don't just fill positions; we build futures. Are you ready to ignite your career? Get to know us better by visiting beyondwow.com/about. We look forward to reviewing your application!