Assistant Store Manager- Miami

Who we are BOGGI Milano is an Italian brand that blends sartorial tradition with contemporary spirit. We believe in the value of people and the strength of teamwork: each boutique is a place where elegance, passion, and service come together to create an excellent customer experience. Business Results & Brand Excellence Lead by example on the sales floor to deliver an elevated omnichannel customer experience aligned with Boggi Milano’s service and brand standards. Partner with the Store Manager to analyze sales performance, KPIs, and customer insights, translating data into actionable plans that drive results. Drive CRM and clienteling execution to build long‑term customer relationships and increase retention. Ensure timely and effective resolution of customer feedback and service issues, strengthening loyalty and brand trust. Support daily scheduling, floor coverage, and task delegation to maximize productivity and service excellence. Continuously observe selling behaviors and service execution, providing real‑time coaching and performance feedback. Oversee inventory levels in alignment with sales trends, collaborating with Merchandising, the Store Manager, and District leadership. People Development & Team Leadership Serve as a hands‑on, floor‑focused leader, actively coaching and developing the sales team through observation, feedback, and side‑by‑side selling. Translate store and company goals into clear individual performance expectations and development plans in partnership with the Store Manager. Coach and develop selling, styling, and clienteling skills to elevate individual and team performance. Identify high‑potential team members and support internal growth and succession planning. Lead and participate in team meetings to communicate results, align priorities, recognize performance, and reinforce accountability. Support the onboarding and training of new hires, ensuring a strong start and clear understanding of expectations. Partner with the Store Manager and Training teams to deliver targeted learning and development initiatives. Foster an inclusive, collaborative, and high‑performance culture aligned with Boggi Milano’s values. Operations Support hiring efforts and workforce planning to ensure appropriate staffing levels and strong talent pipelines. Partner with the Store Manager and HR to address employee relations matters with professionalism and discretion. Ensure the store environment meets brand standards for presentation, cleanliness, organization, and professional appearance. Oversee inventory management, including stockroom organization, replenishment, cycle counts, and physical inventories. Ensure accurate execution of omnichannel processes such as BOPIS, ship‑from‑store, and returns. Ensure adherence to company policies and procedures, implementing corrective actions or additional training as needed. Protect company assets through proper loss prevention practices and monitoring of security systems. Ensure compliance with U.S. labor laws, wage and hour regulations, and health and safety standards. Oversee administrative tasks, timekeeping, and cash handling to ensure accuracy and compliance. Communicate effectively with the Store Manager and corporate partners on store performance and operational needs. Qualifications Minimum of 3+ years of leadership experience in men’s wear, premium menswear retail. Proven experience working with sales metrics and KPIs, with the ability to analyze results and drive team performance. Results‑oriented with a strong focus on achieving sales targets and motivating teams to meet goals. Skilled in coaching, training, and developing team members to improve selling skills, product knowledge, and customer service. Ability to set and maintain high standards of service, ensuring each customer receives an exceptional experience that reflects the brand. Comfortable working in diverse and fast‑paced retail environments. Strong knowledge of fashion trends, seasonal styles, and the competitive landscape in the retail industry. Ability to embody and promote the brand’s identity, style, and ethos, serving as a role model for the team. Proficient with POS systems, inventory management software, and digital tools for omnichannel retail, including click‑and‑collect. Analytical skills to interpret sales data, understand customer behavior, and identify opportunities for improvement. Excellent verbal and written communication skills to convey goals, policies, and procedures effectively. Physical ability to lift up to 35 lbs. and stand for extended periods. Flexible to work weekends, holidays, and peak retail seasons; must be available to work weekend days (Friday, Saturday, Sunday) depending on business needs. As well as work holidays, blackout periods (Nov – Jan). Who You Are Must have a minimum of 2+ years of proven experience in a leadership role, such as a Supervisor, within men’s retail. Must have proven knowledge working with metrics and KPIs. Fluent in English (speaking and writing); additional language skills are a plus. Strong focus on achieving sales targets and KPIs, with an ability to motivate the team to meet these goals. Ability to train, guide, and support team members to improve their sales skills, product knowledge, and customer service. Ability to set standards for high‑quality service, ensuring each customer receives a positive shopping experience that reflects the brand’s values. Ability to work effectively in diverse environments. Solid understanding of current fashion trends, seasonal styles, and the competitive landscape within the fashion industry. Ability to embody and promote the brand's identity, style, and ethos, serving as a role model for staff. Knowledge of Point of Sale (POS) systems, inventory management software, and any digital tools used in omnichannel retail, like click‑and‑collect. Skill in interpreting sales data, understanding customer behaviors, and using metrics to identify improvement areas. Strong verbal and written communication skills to relay goals, policies, and procedures effectively to the team. Ability to lift 35 lbs. + and stand for long periods of time. Ability to work varied hours, including weekends, holidays, and peak retail seasons. Flexibility to work weekends, peak seasons, and holidays. Open availability to work Friday, Saturday and Sunday. Equal Employment Opportunity Boggi Milano is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws. #J-18808-Ljbffr boggimilano1