IT Field Technician

Technical Support Specialist

This position involves providing comprehensive technical support, maintenance, and installation services within a dynamic field environment. The role requires hands-on expertise in hardware and software troubleshooting, network configuration, and communication technology management. The incumbent will deliver high-quality service to clients, ensuring optimal operation of diverse IT systems and networks.

Responsibilities

• Perform troubleshooting, installation, and upgrades on Windows 10 systems and desktop software, including Microsoft Office applications.
• Provide network support, including LAN/WAN configuration, cable installation (Cat5, Cat6, Fiber), and network communications troubleshooting.
• Rack and stack equipment in technical environments to ensure system integrity and functionality.
• Maintain and support communication technologies such as Cisco, Aruba, and Ubiquiti radios.
• Support mobile device enrollment, application deployment, and updates on iOS platforms.
• Manage Active Directory user and computer objects and implement basic Group Policy configurations.
• Document technical processes, incident reports, and maintenance activities accurately within service management systems.
• Facilitate communication with clients and team members regarding technical issues and solutions.
• Utilize rental vehicles for daily travel within West Texas, including overnight stays when required.
• Maintain compliance with safety and operational procedures in technical environments.

Qualifications

• 5-10 years of experience in field technical support, network installation, and troubleshooting.
• Strong customer service and communication skills.
• Proficiency in Windows 10, Microsoft Office, and software troubleshooting.
• Demonstrated capability in hardware installation and troubleshooting.
• Experience with LAN/WAN technologies, cable installation, and network communications.
• Knowledge of Cisco, Aruba, and Ubiquiti radio technologies is highly preferred.
• Familiarity with Microsoft SCCM/Intune, Citrix, and Active Directory concepts is advantageous.
• Valid driver's license and ability to operate rental vehicles.
• Ability to travel daily within West Texas, with flexibility for overnight stays.
• Available to work on-site in Midland, TX.

Publishing Pay Range: $30.00 – $35.00 hourly

This position is based in office and requires employee to work on-site.

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.