AVP, Claims Property - Commercial, Excess & Surplus/Specialty

Role Description

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

Are you seeking an incredible opportunity to drive the Property Claim strategy of a Fortune 100 company? Are you an expert in Commercial, Excess and Surplus/Specialty Lines insurance? If you thrive in an environment where you can collaborate with leaders across business lines to achieve financial goals, set strategic vision and build industry expertise, then we want to hear from you!

As a Property Claims AVP, you will be responsible for implementing and managing claims operations for a large Property Claims segment across Specialized or Core claims. We will count on you to develop and implement claims field policies, programs, standards (from claims creation to settlement), claims adjusting processes and programs, and vendor relations for your business segment. Success will be determined on your ability to achieve objectives related to good faith claims handling practices, customer satisfaction, quality, productivity, while setting adequate reserves and providing technical training.

Qualifications

• Undergraduate degree (BS/BA) required.
• MBA or other post graduate degree is strongly preferred.
• Leadership/management classes and/or insurance technical classes preferred.
• Ten or more years’ experience in claims operation, including at least five years in leadership capacity preferred.
• Property Claims of Commercial and Excess, Surplus and Specialty experience preferred.

Requirements

• Strong decision-making skills - ability to recognize, analyze, and improve claims performance such as loss control, ALAE/LAE and customer satisfaction.
• Strategic agility, results orientation, customer focus, effective team building, decision making quality, organizational agility and business acumen.
• Ability to lead, motivate and manage diverse teams in a changing environment.
• Proven ability to communicate concisely with individuals and groups.
• Ability to facilitate resolution of competing interests.
• Demonstrated knowledge of Commercial, E&S and Specialty Claims, distribution channels, Unfair Claims Handling Regulations.
• Ability to analyze and apply current/future business and economic trends to strategic decision making.
• Experience in LEAN Management desirable.
• Highly collaborative with value chain partners across business units.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.
• And more.