Donation Acquisition Manager

Job Description

Job Description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to:

Job Summary

This critical role is responsible for driving donation growth through the development of new partnerships and expanded channels, with the objective of increasing revenue. This role leads efforts to establish attended and unattended donation sites, cultivate corporate and community partnerships, and expand donation drives and special collection initiatives.
The position serves as a key ambassador for Goodwill within the community and works collaboratively with retail operations, transportation, marketing, and mission services to support organizational revenue and sustainability goals.

Essential Job Duties

Leads Donation Growth and Strategy, including:

• Conducting market analyses and territory assessments to determine high-potential donation areas.
• Identifies, evaluates, and secures new attended and unattended donation site opportunities.
• Develops partnerships with property owners, retailers, shopping centers, municipalities, schools, churches, and businesses for donation site placement.
• Negotiates site agreements, leases, or partnership arrangements in coordination with leadership.
• Monitors performance metrics and adjust strategies to improve outcomes.
• Utilizes the Donation Acquisition Strategic Plans to increase donation volume, donor retention, and geographic market penetration.

Manages Corporate & Community Partnerships

• Initiates and develops relationships within the community. Develops and maintains relationships with corporations, civic organizations, schools, universities, municipalities, chambers of commerce, and nonprofit partners.
• Develops and maintains ongoing partnerships that expand donation channels.
• Serves as a primary point of contact for external partners and stakeholders.
• Initiates and maintains regular business development contact through phone calls, email campaigns, networking events, presentations, and face-to-face meetings.
• Secures corporate donations including overstock, returned goods, reverse logistics opportunities and community donation drives.
• Coordinates community collection events and donation campaigns that increase public awareness and donor participation.
• Represents Goodwill at community functions, business associations, trade organizations, and networking events to promote donation opportunities and strengthen community presence.

Leads Community Engagement & Events

• Plans and executes donation drives, community events, and outreach initiatives.
• Collaborates with marketing to promote donation campaigns and increase public awareness.
• Represents the organization at community functions, networking events, and speaking engagements.
• Evaluates event effectiveness and refine future efforts.

Operational Coordination

• Collaborates with retail, logistics, and mission services to align donation efforts with organizational needs.
• Ensures compliance with company policies, safety standards, and operational procedures.
• Coordinates logistics for special donation drives and large-scale collection events.
• Assists in resolving donor concerns and maintaining positive donor experiences.

Reporting & Communication

• Tracks key performance indicators including pounds collected, donor counts, revenue contribution, and partnership growth.
• Provides regular updates and recommendations to leadership.
• Prepares reports detailing outreach activities, prospect status, partnership development, and donation acquisition progress.

Education

Associates Degree required. Bachelor’s degree, preferred.

Qualifications

• 3-4 years’ experience in business development, community engagement, operations, or related field, required.
• Strong relationship-building and communication skills.
• Ability to analyze data and translate insights into action.
• Demonstrated ability to manage multiple priorities and initiatives.
• Strong interpersonal skills.
• Strong communication skills, both written and oral.
• Basic Microsoft Office Suite skills (i.e., Excel)
• Valid driver’s license required.
• Ability to travel 75%+

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.